Noreen Elders
9 Zion Rd,PA
Summary
Dynamic Medical Secretary with proven expertise at Wayne Memorial CHC, excelling in patient scheduling and medical records management. Recognized for enhancing office efficiency and patient satisfaction through exceptional customer service and adherence to HIPAA compliance. Strong organizational skills and a detail-oriented approach contributed to improved billing processes and reduced patient wait times.
Overview
28
28
years of professional experience
Work History
Medical Secretary
Wayne Memorial CCH
Hamlin, PA
11.2015 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Enhanced accuracy of medical billing by meticulously reviewing and updating patient insurance information.
- Increased efficiency in patient scheduling by implementing new electronic appointment system.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
- Improved patient flow and reduced wait times with effective appointment scheduling.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
- Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
- Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Store Manager
Phillips Van Heusen
Tannersville, PA
06.1998 - 09.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Early Childhood Development - Early Childhood Development
North Hampton Community College
Tannersville, PA09.1994
High School Diploma - Childhood Development
Wallenpaupack Area High School
Hawley, PA06.1992
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
- Critical thinking
- Telephone customer support
- Medical records management
- Patient check-in
- Professional telephone etiquette
- Medicare/Medicaid
- HIPAA compliance
- Insurance verification
- Payment collection
- Electronic recordkeeping
- EMR updating
- Detail-oriented approach
- Patient scheduling proficiency
- Medical coding basics
- HIPAA
- Interpersonal relationship building
- Provider relations
- Adaptable to change
- Administrative support experience
- Time management mastery
- Inventory management
- Conflict resolution techniques
- ICD-10 coding
- Appointment coordination
- Healthcare billing
- Procedure registration
- Patient appointment coordination
- Test result tracking
- Office reception
- Phone reception
- Patient service management
- Insurance authorization management
- Medical billing codes
- Time management
- Computer proficiency
- Appointment setting
- Collaboration and teamwork
- Insurance authorizations
- Payment scheduling and collection
- Adaptable and flexible
- Supply ordering
Accomplishments
Have been very involved in several colberations with several fellow coworkers. Helping get WMH CHC qualified as AOC medical facility. Along with being in a peer to peer group concerning the new ECW referral process.
Timeline
Medical Secretary
Wayne Memorial CCH
11.2015 - Current
Store Manager
Phillips Van Heusen
06.1998 - 09.2015
Early Childhood Development - Early Childhood Development
North Hampton Community College
High School Diploma - Childhood Development
Wallenpaupack Area High School