Leslie Wurzer
Huntington Station
Summary
Having been at NYU-Langone Orthopedics for over 20 years and working at different levels, I excel in patient scheduling and insurance authorization management. Strong organizational skills and effective problem-solving capabilities have consistently improved operational efficiency in fast-paced healthcare environments. Seasoned professional adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Highly organized and resourceful with excellent judgment and multitasking abilities.
Overview
29
29
years of professional experience
Work History
Medical Secretary
NYU-Langone Orthopedics/Winthrop Orthopedics
Mineola and Garden City
07.2011 - Current
- Coordination of physician office hours with surgical and academic commitments.
- Responsible for obtaining authorizations for radiological, surgical, and out of network procedures.
- Scanning all results/reports into patient charts and routing to physicians/physician assistants for their review.
- Preparing pre-operative documentation for patients, advising patients of clearances needed, and the timeline for completing them before surgery, as well as scheduling post-operative appointments.
- Assisting patients with scheduling needed appointments outside the practice; i.e. radiology appointments, medical clearance, pre-op testing.
- Facilitated communication between patients and physicians regarding treatment plans and questions.
- Compiling all office notes and radiology reports and clearances for physicians prior to surgery.
Front Desk Receptionist/Patient Appointment Coordinator
NYU-Langone Orthopedics/Winthrop Orthopedics
Mineola and Garden City
07.2003 - 10.2011
- Welcomed guests and managed front desk operations efficiently.
- Managed appointment scheduling for staff and clients.
- Assisted with scheduling appointments for clients and visitors.
- Assisted in training new reception staff on procedures and systems.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of patient insurance and referrals needed for appointments.
- Confirmed next day office appointments with patients.
Office Manager
Zoe S. Tone, D.D.S.
Rego Park
04.1999 - 07.2003
- Scheduled patient appointments and did recall list for exams
- Responsible for re-credentialing dentist with participating insurance companies each year.
- Obtaining insurance authorizations for major dental procedures, including crowns, bridges, cavities, and root canals.
- Verifying patient eligibility and benefits with insurance carriers and checking if referrals were needed.
- Submitting claims to insurance companies for payment and posting to patient accounts.
- Sterilization of dental tools and drainage system.
- Developed x-rays
- Assisted with dental procedures and cleanings.
- Responsible for ordering office supplies.
- Responsible for all incoming mail.
Medical Assistant
Dr. Bruce Rebold/Dr. Milagros Diaz
Syosset
08.1996 - 05.1999
- Collected and documented patient medical histories and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared examination rooms and ensured cleanliness and organization.
- Communicated effectively with patients to address inquiries and concerns.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Bachelor of Science - Business Administration And Management
SUNY Old Westbury
Old Westbury12-1992
Associate of Science - Business Administration
Nassau Community College
Garden City, NY06-1991
Skills
- Patient scheduling
- Customer service
- Effective communication
- Problem solving
- Time management
- HIPAA compliance
- Insurance authorization management
- Appointment coordination
- Medical terminology expertise
- Patient scheduling proficiency
- Strong organizational skills
- Telephone customer support
- Multitasking capacity
- Insurance verification
- Electronic records management
- Authorization processing
- Healthcare administration
Timeline
Medical Secretary
NYU-Langone Orthopedics/Winthrop Orthopedics
07.2011 - Current
Front Desk Receptionist/Patient Appointment Coordinator
NYU-Langone Orthopedics/Winthrop Orthopedics
07.2003 - 10.2011
Office Manager
Zoe S. Tone, D.D.S.
04.1999 - 07.2003
Medical Assistant
Dr. Bruce Rebold/Dr. Milagros Diaz
08.1996 - 05.1999
Bachelor of Science - Business Administration And Management
SUNY Old Westbury
Associate of Science - Business Administration
Nassau Community College