Tatiana Williams
Altamonte Springs,FL
Summary
I seek challenging opportunities by Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Providence Senior Living-Maitland, FL
Maitland, FL
01.2024 - Current
- Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Macy's-Altamonte Springs, FL
Altamonte Springs, FL
11.2022 - 02.2023
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Burlington Stores-Altamonte Springs, FL
Altamonte Springs, FL
11.2021 - 01.2022
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Courtesy Clerk
Safeway Inc.
Gaithersburg, MD
01.2021 - 08.2021
- Maintained a clean and organized work area to promote a safe and pleasant shopping experience for customers
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
FedEx Package Handler
FedEx Ground
Gaithersburg, MD
07.2020 - 10.2020
- Organized warehouse space to optimize storage capacity and improve overall efficiency
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Stored and secured packages in designated areas to prevent damage and theft.
Package Handler
Pinnacle Logistics(Amazon Air)
Baltimore, MD
01.2020 - 04.2020
- Operated packaging machinery, such as shrink wrap machines and pallet jacks, to facilitate the packaging process
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Medical Receptionist
Blue Ridge Medical Center-Amherst, VA
Amherst, VA
10.2019 - 11.2019
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Office Administratve Assistant
Advance Cable Technology-Sanford, FL
Sanford, FL
06.2016 - 08.2018
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Associate
Bath & Body Works-Sanford, FL
Sanford, FL
11.2017 - 01.2018
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server
Pollo Tropical-Sanford, FL
Sanford, FL
07.2015 - 12.2016
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Call Center Representative
Convergys Inbound Call Center-Sanford, FL
Sanford, FL
02.2013 - 10.2015
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Diploma -
Seminole High School
Sanford, FL05.2016
Skills
Strong Work Ethic
Exceptional customer service
Performance Improvement
Call center experience
Computer Proficiency
Customer Relations
Conflict Resolution
Appointment Scheduling
Team Development
Administrative Support
Prioritization
Medical terminology knowledge
Warehousing functions
Active Listening
Cleaning and sanitation
Team leadership and supervision
Certification
Medical Office Administrative Assistant Certification, 11/01/19, 12/01/23
Assessments
- Dog & cat groomer, Proficient, 03/01/22, Dog and cat grooming in a salon setting
- Work motivation, Proficient, 01/01/22, Level of motivation and discipline applied toward work
- Teamwork: Interpersonal skills, Proficient, 03/01/22, Responding to challenging team situations at work
- Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
- Food service fit: Crew member, Proficient, 04/01/22, Measures the traits that are important for successful food service crew members
- Food service: Customer situations, Proficient, 05/01/24, Identifying and addressing customer needs in a food service setting
- Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 03/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service fit, Proficient, 04/01/22, Measures the traits that are important for success for customer service roles
- Medical receptionist skills, Proficient, 08/01/22, Managing physician schedules and maintaining accurate patient records
- Early childhood development, Proficient, 03/01/22, Knowledge of the development of children ages 0-3 and of ways to foster that development
Personal Information
Willing To Relocate: Anywhere
Timeline
Server
Providence Senior Living-Maitland, FL
01.2024 - Current
Sales Associate
Macy's-Altamonte Springs, FL
11.2022 - 02.2023
Sales Associate
Burlington Stores-Altamonte Springs, FL
11.2021 - 01.2022
Courtesy Clerk
Safeway Inc.
01.2021 - 08.2021
FedEx Package Handler
FedEx Ground
07.2020 - 10.2020
Package Handler
Pinnacle Logistics(Amazon Air)
01.2020 - 04.2020
Medical Receptionist
Blue Ridge Medical Center-Amherst, VA
10.2019 - 11.2019
Sales Associate
Bath & Body Works-Sanford, FL
11.2017 - 01.2018
Office Administratve Assistant
Advance Cable Technology-Sanford, FL
06.2016 - 08.2018
Server
Pollo Tropical-Sanford, FL
07.2015 - 12.2016
Call Center Representative
Convergys Inbound Call Center-Sanford, FL
02.2013 - 10.2015
Diploma -
Seminole High School