Tatiand Che
Nursing assistant
Canal Winchester,Ohio
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Daniel chung
08.2023 - Current
- Order Processing, Administrative Support, Credit card payment processing, Critical Thinking, Conflict Mediation, Positive and professional, Active Listening, Appointment Scheduling, Call Management, Food Preparation, Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Educated customers on special pricing opportunities and company offerings.
Caregiver
Private Care
07.2020 - Current
- Accurately input information into electronic systems
- Asked probing questions to determine service needs and Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Supported bathing, dressing and personal care needs
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Assisted with meal planning to meet nutritional plans
- Helped clients get in and out of beds and wheelchairs
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Education
High School Diploma - Arts And Science
Saint Paul’s College
Cameroon09.2016
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Client Relations
- Creative Problem Solving
- Data Entry
- Documentation
- Customer consulting
- Schedule mastery
- Conflict Resolution
- Document Control
- Team Development
- Coordination
- High-energy attitude
- Reading Comprehension
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Representative
Daniel chung
08.2023 - Current
Caregiver
Private Care
07.2020 - Current
High School Diploma - Arts And Science
Saint Paul’s College