Tatiane Freire
Orange Park,FL
Summary
Dual product skilled phone associate (DC/HW) with extensive Communications and Press Relations background. Fast-learner, bilingual (English/Portuguese) and detailed oriented professional with banking and customer service experience graduated in Journalism and almost two year tenure with Fidelity Workplace Investing.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Associate II - WI / HW Upskilling
Fidelity Investments
FL, USA
09.2023 - Current
- Handled over 1,100 calls on Q1 2024 with no defects and safeguards
- Awarded Best CEI comment for Annual Enrollment Cycle 2023
Financial Associate I - WI / Defined Contribution
Fidelity Investments
FL, USA
08.2022 - 09.2023
- Provide world-class customer service for 401k participants in accordance to business unit KPIs and goals
Patient Representative
Eastern Iowa Health Center
IA, USA
12.2021 - 05.2022
- Schedule patient’s appointments on a call center environment
- Greet patients in a welcoming manner, collect patient data, and provide direction
- Maintain up-to-date HIPAA knowledge and ensure compliance of HIPAA and safety guidelines
Universal Banker I
Bank of the West
Marion, IA, USA
01.2018 - 11.2021
- General banking activities
- Conduct teller transactions and cash vault transactions in an accurate and timely manner observing banking regulations, such as BSA, AML, Truth in Lending Act and other federal regulations
- Cash handling, drawer balancing and posting payments to consumer’s credit card and loan accounts
- Account opening
- Advise clients on financial services and resolve issues
- Reach out to prospective customers to sell services
- Assist with more complex transactions and reporting (Branch Certifications, Cash Counts, ATM Balancing, etc)
Café Line Cook
Kirkwood Community College
Cedar Rapids, IA, USA
08.2017 - 12.2017
- Responsible for food preparation and serving areas in accordance to safe, sanitary and food-handling practices
- Provide excellent and fast customer service with grace and respect for clients, ensuring quality and positive results for The Café
Sales Associate
Express Store
Cedar Rapids, IA, USA
07.2017 - 12.2017
- Assess customers needs and provide help and information on product features to complete sale
- Process point of sale transactions
- Handle cash drawer and complete credit card sales accurately and timely
- Manage returns to ensure customer satisfaction
- Perform daily retail tasks including stocking, pricing markdowns, transferring merchandise and inventory control
Communications Specialist
Conselho Nacional de Justiça (CNJ)
Brasilia, DF, Brazil
09.2011 - 06.2017
- Write press releases, provide press relations support and communication consulting to the Brazilian administrative and oversight organ of the Judiciary
Communications Manager
Ministerio da Justiça
Brasilia, DF, Brazil
03.2010 - 04.2011
- General coordination of the Social Communications Office to the Brazilian Justice Executive branch (equivalent to America’s Department of Justice)
- Management and coordination of the work developed by the Public Relations team
- Content management and Communications strategy definition
- Contact with agencies and authorities for the preparation of project briefings and events organization
- Editing and approval of releases, articles, and responses to media vehicles
Senior Communications Executive
Maquina da Noticia
Sao Paulo, SP, Brazil
09.2007 - 02.2010
- Content management and strategic planning for product releases and initiatives for the meat producer BRF S.A. and its brands
- Workflow organization and initiatives monitoring
- Organization and coverage of corporate events
- Press relations
- Writing/editing releases, papers, Q&A, press kits, articles and responses to media requests
- Communications support to executives
Senior Media Relations Officer
Maquina da Noticia
Sao Paulo, SP, Brazil
01.2007 - 08.2007
- Preparation of reports and Communications plans for the beverage company AB InBev
- Organization and coverage of corporate events
- Press relations
- Writing/editing press releases, papers, Q&A, press kits, articles and responses to media requests
Media Relations Specialist
Ministerio da Justica
Brasilia, DF, Brazil
02.2003 - 12.2006
- Communication Planning and press relations to the Brazilian competition law authority (Secretaria de Direito Economico)
- Support to authorities during institutional contacts
- Preparation of releases/notes to the press, press kits, assignment notices, articles and responses to newspapers and magazines.
Political and Court Reporter
DCI
Brasilia, DF, Brazil
07.2002 - 12.2002
Reporter
Correio Braziliense
Brasilia, DF, Brazil
08.2000 - 07.2002
Education
B.A. in Communication / Journalism -
Universidade de Brasília (UnB)
Skills
- Customer service experience
- Banking experience
- Medical billing knowledge
- Previous Journalism and Public Relations experience
- Attention to detail
- Problem solving
- Adaptability
- Critical thinking
- Excellent communication and interpersonal skills
- Computer literacy
- Self-starter
- Self-motivated
- Dependable
- Strong Work Ethic
Certification
AAPC Certified Professional Biller (CPB)
Awards
2020 Bank of the West Circle of Excellence award winner.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Financial Associate II - WI / HW Upskilling
Fidelity Investments
09.2023 - Current
Financial Associate I - WI / Defined Contribution
Fidelity Investments
08.2022 - 09.2023
Patient Representative
Eastern Iowa Health Center
12.2021 - 05.2022
Universal Banker I
Bank of the West
01.2018 - 11.2021
Café Line Cook
Kirkwood Community College
08.2017 - 12.2017
Sales Associate
Express Store
07.2017 - 12.2017
Communications Specialist
Conselho Nacional de Justiça (CNJ)
09.2011 - 06.2017
Communications Manager
Ministerio da Justiça
03.2010 - 04.2011
Senior Communications Executive
Maquina da Noticia
09.2007 - 02.2010
Senior Media Relations Officer
Maquina da Noticia
01.2007 - 08.2007
Media Relations Specialist
Ministerio da Justica
02.2003 - 12.2006
Political and Court Reporter
DCI
07.2002 - 12.2002
Reporter
Correio Braziliense
08.2000 - 07.2002
B.A. in Communication / Journalism -
Universidade de Brasília (UnB)
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
Randolph Roark IIRandolph Roark II
Workplace Planning Consultant at Fidelity InvestmentsWorkplace Planning Consultant at Fidelity Investments
Arturo CastilloArturo Castillo
Workplace Planning Associate at Fidelity InvestmentsWorkplace Planning Associate at Fidelity Investments
SHASHI SHEKAR N SSHASHI SHEKAR N S
Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)
Daniel RicheyDaniel Richey
Car Wash Attendant at Gate Express CarwashCar Wash Attendant at Gate Express Carwash