Jean Souffrant
Orlando,FL
Summary
Capable IT support specialist experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
IT Support Associate II
Amazon
Orlando, FL
11.2021 - Current
- Service computers, printers, mobile devices, mobile scanners, thin clients, networking equipment and more. Perform CM to maintain IT infrastructures. Working with customers to resolve their technical issues in an Linux, Mac OS and Windows environment.
- Guided users through step-by-step solutions through troubleshooting procedures.
- Identified and resolved issues using software and hardware.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling using Sim-T and Servicenow.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Scheduled service maintenance for damaged hardware and software.
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support.
Copier Shop Technician
Accelerated Business Solutions
Pompano Beach, FL
01.2018 - 11.2021
- Setting up new and used Canon, Kyocera, Copystar, Lexmark and Muratec Copiers ready for sale
- Assist other technician in the field as needed
- Completed all repairs and maintenance work to company standards.
Customer imaging Specialist
Copy Sources
Plantation, FL
04.2016 - 09.2017
- Repair all Konica Minolta and Sharp machines
- Configured and implemented networking capability to existing network to all copiers, enabling user to print and scan
- Completed all repairs and maintenance work to company standards
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Field Service Technician
Unisys
Doral, FL
12.2015 - 03.2016
- As a field service technician, I travel to different location in the South Florida area to service dell Laptop, desktop, server, workstation where I have most of the time to replace motherboards and other parts needed after troubleshoot related problems.
Field Service Technician
Sharp Business Systems
Miami Lakes, FL
07.2013 - 09.2015
- Managed a territory consisting of more than 400 clients
- Troubleshooting, Installing, maintaining and repairing office equipment such as computers, digital copiers(high and low volume in all format and sizes), printers, scanners, fax machines maintain their network connectivity
- Exceeded customer product expectations by maintaining equipment to product quality products.
Field Customer Service Technician
Pitney Bowes
Miramar, FL
09.2010 - 06.2013
- Installation and repair of Mailing equipment, folding and inserting machines, HP Sharp and Xerox printers and responsible for large accounts which include operator training, inventory management and customer satisfactions.
Customer Imaging Specialist, Print production specialist
Konica Minolta Business Solutions
Miami Lakes, FL
08.2001 - 03.2009
- Analog and digital copiers technician, faxes, wide format printers, microfilm machines installation, maintenance and repair and maintain their network connectivity
- Trained and certified in almost every Konica Minolta copiers including bizhub 1050, kip 3000 machines and more.
Team Leader and Service Technician
Haiti Microfilm
Port-Au-Prince, Haiti
03.1995 - 12.2000
- Lead a team of 6 technicians in their duty to Install, maintain and repair of office equipment like computers, copiers, fax machines, Microfilm and Banking equipment (Microtrack, Bell Howell check scanners) in the national territory
- Assist and train other technicians to repair said equipment as well.
Education
Computer Support Specialist, A+, N+, MCSE, CTECH -
PC Professor
Certification, Electronics Maintenance and Repair. -
BTS Institute
Skills
- Customer service experience
- Strong interpersonal skill
- Dependable
- OEM certifications
- Independent worker
- Troubleshooting at component level
- Computer Diagnostics
- Strong organizational skills
- Solid communication skills
- Attention to Detail
- Collaborative Team Player
Timeline
IT Support Associate II
Amazon
11.2021 - Current
Copier Shop Technician
Accelerated Business Solutions
01.2018 - 11.2021
Customer imaging Specialist
Copy Sources
04.2016 - 09.2017
Field Service Technician
Unisys
12.2015 - 03.2016
Field Service Technician
Sharp Business Systems
07.2013 - 09.2015
Field Customer Service Technician
Pitney Bowes
09.2010 - 06.2013
Customer Imaging Specialist, Print production specialist
Konica Minolta Business Solutions
08.2001 - 03.2009
Team Leader and Service Technician
Haiti Microfilm
03.1995 - 12.2000
Computer Support Specialist, A+, N+, MCSE, CTECH -
PC Professor
Certification, Electronics Maintenance and Repair. -
BTS Institute