Tatianna Austin
Chicago,IL
Summary
Dependable and detail-oriented professional with experience in security operations, customer service, and procedural compliance. Currently employed with the Chicago Transit Authority and known for reliability, accuracy, and the ability to follow strict guidelines. Seeking a CTA Stockroom Clerk position to apply transferable skills such as organization, equipment accountability, recordkeeping, and teamwork while learning stockroom operations on the job.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Assistant (CSA)
Chicago Transit Authority (CTA)
Chicago, IL
03.2025 - Current
- Support daily transit operations by following CTA procedures and safety standards
- Maintain awareness of materials, supplies, and station needs
- Communicate effectively with supervisors and team members
- Demonstrate reliability, punctuality, and attention to detail
- Accurately report issues, incidents, and operational needs
Security Guard
Skytech Security Services
Chicago, IL
07.2022 - 01.2025
- Maintained accountability of equipment and secured materials
- Conducted regular inspections of assigned areas and assets
- Recorded detailed activity and incident reports with accuracy
- Followed strict protocols and operational procedures
- Supported a safe, organized, and controlled work environment
Security Guard
Art Institute of Chicago
Chicago, IL
02.2021 - 05.2022
- Patrolled galleries and monitored valuable assets
- Assisted with controlled access and equipment monitoring
- Reported issues clearly through written and radio communication
- Maintained orderly and professional work areas
Cashier
O’Hare International Airport
Chicago, IL
08.2019 - 02.2021
- Handled cash and electronic transactions with accuracy
- Counted and balanced drawers at shift changes
- Restocked supplies and maintained organized storage areas
- Assisted with inventory replenishment and product rotation
Security Guard
AGB Investigative Services Inc.
Chicago, IL
04.2016 - 08.2019
- Controlled access to facilities and monitored assets
- Conducted surveillance and documented findings
- Completed daily logs and reports accurately and on time
Education
CICS Chicago Quest
Chicago, ILSkills
- Organization & Attention to Detail
- Equipment & Property Accountability
- Following Procedures & Written Instructions
- Accurate Reporting & Documentation
- Safety Awareness & Compliance
- Time Management & Reliability
- Teamwork & Communication
- Willingness to Learn New Systems
References
References available upon request.
Timeline
Customer Service Assistant (CSA)
Chicago Transit Authority (CTA)
03.2025 - Current
Security Guard
Skytech Security Services
07.2022 - 01.2025
Security Guard
Art Institute of Chicago
02.2021 - 05.2022
Cashier
O’Hare International Airport
08.2019 - 02.2021
Security Guard
AGB Investigative Services Inc.
04.2016 - 08.2019
CICS Chicago Quest