Terrence M. Mckever
Bronx,NY
Summary
Knowledgeable with solid background in customer service. Successfully handled variety of client inquiries and resolved issues efficiently. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant (CSA)
Walgreens
10.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Kitchen Team Member
Singelyn Enterprises V, Inc.
04.2015 - 10.2020
- Assist the team with fresh new supplies before stock runs low.
- Throughout our shift maintain a clean prep-table & sweep surrounding areas.
- Periodically wash & clean off used utensils & kitchen items.
- Mentored new team members in proper techniques for food preparation, equipment usage, and workplace safety guidelines to ensure a smooth Training process for new employees during training.
- Optimized kitchen workflow by cross-training in multiple stations, increasing flexibility within the team during busy periods.
Inventory Associate
WIS International
12.2014 - 03.2015
- Take precise & accurate count of inventory on the sales floor, stockroom and warehouse.
- Casual but professional work attire a collared shirt with khaki pants.
- Professional attitude & demeanor at all times while keeping non-work talk to a low.
- Assist customers if they come to us by pointing out the store employee to assist.
- Communicate with co-workers to efficiently & quickly count the stores merchandise.
Groundskeeper
New York City Parks Department & Recreation
06.2012 - 07.2012
- Removal of garbage from various fields within Van Cortlandt Park.
- Planting of new plants within the park & the removal of invasive plants.
- Gardening of Van Cortlandt Park’s Parade Ground to prepare it for summer activities.
- Rebuilding of Van Cortlandt Park’s hiking trail to improve/restore the safety of the trails for travelers.
- Use of gardening tools shovels, wheel barrel, auger, gas lawn mower, racks & trowels.
- 1 month Summer Job
- Developed and implemented strategies for water conservation.
Education
Associate of Science - Industrial Electronics Techy/Computer Tech Track
TCI
New York, NY03.2013
High School Diploma -
Theodore Roosevelt Educational Campus(Leadership Academy)
Bronx, NY06.2011
Skills
- Strong work ethic
- Quality assurance controls
- Cash handling
- Complaint resolution
- Technical support
- Patience and tolerance
- Up-selling and Cross-selling
Languages
English
Timeline
Customer Service Assistant (CSA)
Walgreens
10.2020 - Current
Kitchen Team Member
Singelyn Enterprises V, Inc.
04.2015 - 10.2020
Inventory Associate
WIS International
12.2014 - 03.2015
Groundskeeper
New York City Parks Department & Recreation
06.2012 - 07.2012
Associate of Science - Industrial Electronics Techy/Computer Tech Track
TCI
High School Diploma -
Theodore Roosevelt Educational Campus(Leadership Academy)
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