Tatianna Mata

• Main cleanliness and organization of dining and kitchen areas.
• Monitored inventory, reporting shortages for timely replenishment.
• Actively moving throughout shift completing a wide rage of task while hosting customers.
• Ensuring customer satisfaction.
• Passing along orders to customers
• As an associate I rotate within my shift that can range from either taking orders, charging cars, dressing/packaging of meal, handling food, ...

FUN FACT

*First job currently employed with the company today; as I continue as a part time associate!

• Fathers a woodworker would help create beautiful kitchens, restrooms, closets, etc... to many homes.
• Inspecting finished products for possible defects to ensure quality.
• Completed general finish work and sanding a variety of cabinet doors.
• Learned new work/tool terminology
• Packaged finished products with father and facilitated in installment.

• Main role as Co Manager early morning schedule.
• In charge of scheduled order pickup prep/delivery, assigning roles to team, and completing all tasks.
• Placed completed orders in labeled, temperature-appropriate storage for customer pick up.
• Review orders for quality of accuracy and purchase-by dates.
• As a walmart employee; i would also play other roles for the company

-Memorized store layouts to aid in efficient route.

-Answered customer questions

-Restocked merchandize, inventory and overstock

-Unloading of trucks

• Resolved customer inquiries through efficient communication and problem-solving techniques.
• Collaborated with cross-functional teams to enhance service delivery.
• Managed high-stress situations effectively, maintaining professionalism and fostering in positive outcomes.
• Resolved customer complaints with empathy, resulting in increased loyalty and business.
• Promoted to Assist Agent, I was given the opportunity in helping the company with internal calls.

-Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

-Customized support per representative to ensure their specific needs were met.

-Aid rep in clarifying steps, educating, and as well as deescalated calls.

• Sports Medicine class had opportunity to be a trainer for the girls soccer team and I took it
• Aid in rehabilitation for injured athletes
• Customized stretches, ensured proper hydration and nutrition
• As well as played role as co-manager for the soccer team

-Helped set up practice

-Attended all practices, and games

• Maintained clean, neat, and operational booth
• Managed inventory
• Positively and professionally assisting with purchases of merchandize.
• Interpersonal communication with visitors.
• Aided in direction of common areas and booths.

Had a great experience! Recommend attending event to enjoy a night out with family!