Tatianna Norman
Miami,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Client Services Specialist
Broward County Tax Collector, Abbey Ajayi
Plantation, FL
12.2022 - Current
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to clients, responding promptly and accurately to inquiries.
- Provided training to new members of the team on how to effectively handle customer inquiries.
Family Support Worker
Florida Department of Children & Families
Miami, FL
06.2018 - 12.2022
- Maintained confidentiality through stringent handling of charts and data.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Associate
Aldi
North Miami Beach, FL
06.2016 - 06.2017
- Assisted customers with selecting items and answering questions about products.
- Handled returns and exchanges according to company policies.
- Performed cash register functions accurately and efficiently.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06-2009
Some College (No Degree) - Pre-Veterinary Medicine
Miami Dade College
Miami, FLSkills
- Client relationship management
- Issue resolution
- Customer service
- Data confidentiality
- Team training
- CRM software
- Customer satisfaction
- Time management
- Active listening
- Product knowledge
- Problem-solving skills
- Multitasking capacity
- Calm and professional under pressure
- Reliability
- Professional phone voice
- Teamwork skills
Accomplishments
- Appreciation Award- Florida Department of Children and Families
Timeline
Client Services Specialist
Broward County Tax Collector, Abbey Ajayi
12.2022 - Current
Family Support Worker
Florida Department of Children & Families
06.2018 - 12.2022
Associate
Aldi
06.2016 - 06.2017
High School Diploma -
Miami Central Senior High School
Some College (No Degree) - Pre-Veterinary Medicine
Miami Dade College
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