TATIANNA OCCENA
Pomona,NY
Summary
Dedicated Assistant Manager with 5+ years in the retail industry, including 3 years in management. Strong analytical thinking, communication, and administration skills. Expertise in high-volume retail settings, delivering exceptional customer service and mentorship. Pursuing a bachelor’s degree in business administration to build strong partnerships with executives. Proficient in Word, Excel, and PowerPoint.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Kids Foot Locker
12.2021 - Current
- Show effective leadership skills by consistently boosting sales and enhancing customer satisfaction.
- Develop creative strategies to improve store performance and boost sales growth.
- Clearly communicate job expectations, effectively coach and supervise employees, and handle disciplinary actions as needed. handle disciplinary actions as needed.
- Enforce policies, procedures, and productivity standards to maintain operational excellence
- Manage daily tasks including scheduling, inventory management, cash flow oversight, and employee evaluations
- Key Achievements:
- Developed and executed strategies that significantly improved monthly sales metrics
- Fostered a collaborative team environment through effective communication and mentorship
Part-Time Sales Associate
Foot Locker / Kids Foot Locker / Journeys
05.2017 - 12.2021
- Assisted customers in selecting products and facilitated the purchasing process
- Drove sales through customer engagement and extensive product knowledge
- Maintained accurate sales documentation and processed transactions efficiently
- Key Responsibilities:
- Provided outstanding customer service and managed inventory stocking
- Created and updated customer profiles to enhance service delivery
Cashier / Server
Various Establishments
06.2017 - 09.2020
- Processed payments and provided excellent service to customers in a fast-paced environment
- Maintained cleanliness and organization of the dining area and service stations
HR Administrator / Assistant Office Manager
Tax Firm
07.2018 - 08.2019
- Managed HR documentation and maintained personnel records with accuracy
- Organized office operations, scheduled meetings, and coordinated training for new employees
- Communicated with clients regarding tax requirements and document preparation
Education
Bachelor of Science - Business Administration
Raleigh, NC01.2021
Skills
- Leadership, performance management, communication, decision-making, staff recruitment, inventory management, customer service, Microsoft Office proficiency, and strong organizational skills
References
Available upon request.
Timeline
Assistant Manager
Kids Foot Locker
12.2021 - Current
HR Administrator / Assistant Office Manager
Tax Firm
07.2018 - 08.2019
Cashier / Server
Various Establishments
06.2017 - 09.2020
Part-Time Sales Associate
Foot Locker / Kids Foot Locker / Journeys
05.2017 - 12.2021
Bachelor of Science - Business Administration
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