Valerie Flores
Pittsburg,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Store Manager
Kids Foot Locker
07.2021 - 07.2022
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Foot Locker
12.2020 - 07.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Lead
Kids Footlocker
07.2020 - 12.2020
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Performed inventory control procedures to manage stock.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Part Time Sales Associate
Kids Footlocker
06.2019 - 06.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Recommended complementary purchases to customers, increasing revenue.
Education
In Process - Criminal Justice
California State University - Sacramento
Sacramento, CA12.2024
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.2020
Skills
- Multi-task
- Inventory Management
- Product and Service Sales
- Customer Service
- Staff Training
- Staff Management
Timeline
Store Manager
Kids Foot Locker
07.2021 - 07.2022
Assistant Manager
Foot Locker
12.2020 - 07.2021
Sales Lead
Kids Footlocker
07.2020 - 12.2020
Part Time Sales Associate
Kids Footlocker
06.2019 - 06.2020
In Process - Criminal Justice
California State University - Sacramento
High School Diploma -
Pittsburg Senior High School
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