Tatianna Pinnace
Houston,Texas
Summary
Organized, detail-oriented, and self-motivated professional with 6+ years of experience in customer service, clerical support, caregiving, and early childhood education. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications. Committed to providing the highest quality service and creating a positive customer experience. Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RBT
Empower Behavioral Health
The Woodlands, TX
10.2024 - Current
- Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
- Assisted patients improve social relationships and engagement.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
Office Assistant
Rachel's House of Rescue
Cypress, USA
05.2019 - 08.2024
- Schedule meetings and manage calendars
- Answer phone calls and emails and take messages
- Run errands as requested
- Plan travel, including flights, accommodation and ground transportation
Customer Service Specialist
NHAF
Houston, USA
01.2022 - 01.2023
- Provided account information to customers and explained bill service policies and customer rights
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Logged details of customer service calls and provided account information to customers
- Assisted clients with Mortgage/Utility assistance
School Program Aide
AVANCE
Houston, USA
01.2019 - 01.2021
- Monitored student behavior to maintain an orderly learning environment conducive to academic success
- Enforced administration policies and rules governing students
- Supported students during small group instruction by providing individualized assistance
- Presented subject matter to students under teacher guidance
- Helped teachers manage student behavior in the classroom through positive reinforcement techniques
Education
Associate of Arts -
Lone Star College
Montgomery, Texas01.2014
High School Diploma -
Westfield High School
Houston, Texas01.2012
Skills
- Organizational skills
- Detail-oriented
- Technological proficiency
- File management
- Effective communication
- Writing skills
- Verbal skills
- Time management
- Logical thinking
- Data collection
- Behavior intervention
- Client progress documentation
Certification
- CPR Certification
- RBT Certified
Timeline
RBT
Empower Behavioral Health
10.2024 - Current
Customer Service Specialist
NHAF
01.2022 - 01.2023
Office Assistant
Rachel's House of Rescue
05.2019 - 08.2024
School Program Aide
AVANCE
01.2019 - 01.2021
Associate of Arts -
Lone Star College
High School Diploma -
Westfield High School
Similar Profiles
Hannah HustavaHannah Hustava
Behavior Specialist Float at Empower Behavioral Health and InterventionBehavior Specialist Float at Empower Behavioral Health and Intervention
Brynn CurryBrynn Curry
Registered Behavioral Technician at Empower Behavioral HealthRegistered Behavioral Technician at Empower Behavioral Health
Celeste EllisCeleste Ellis
Registered Behavioral Technician at Empower Behavioral HealthRegistered Behavioral Technician at Empower Behavioral Health