Spending time with my family
Tatiauna Costello
Johnstown,NY
Summary
Adaptable Postmaster successful managing team of 6 to 73 in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 73 employees.
Overview
16
16
years of professional experience
Work History
Postmaster
United States Post Office
05.2022 - Current
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of 6 employees.
- Assisted customers in determining proper postal service to align with individual needs.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
Supervisor
United States Post Office
12.2019 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
United States Post Office
04.2019 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Inspection Team for City Routes
United States Post Office
10.2018 - 04.2019
- Maximized route efficiency by performing inspection with team throughout New York.
- Trained managers on proper procedures and implementation of results of the inspections.
- Maintained data within data base, to ensure accurate information had been collected and recorded.
Acting Supervisor
United States Post Office
06.2018 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
Acting Supervisor
United States Post Office
04.2018 - 06.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
City Carrier
United States Post Office
03.2017 - 04.2018
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Contributed to team meetings by sharing insights and suggestions for continuous improvement initiatives within the organization.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
- Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
- Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Observed traffic and safety regulations for safe transport and delivery of mail.
City Carrier Assistant
United States Post Office
07.2016 - 03.2017
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
- Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
Shift Manager
ALDI
01.2014 - 07.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Partner/Sales Associate
Stewarts Shops
12.2011 - 06.2014
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
ALDI
07.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Cashier
Dutchtown Ace Hardware
12.2011 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Set up new sales displays each week with fresh merchandise.
Waitress/Cashier
Brittany's Diner
01.2011 - 12.2011
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Seasonal Waitress
Granny's Ice Cream Shanty
04.2008 - 10.2011
- Gained customer service and interpersonal skills
- Responsible for efficiently filling orders and ensuring customer satisfaction
- Responsible to help prepare food as needed
- Gained experience for money handling and running cash register.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Oppenheim-Ephratah Central School District
St. Johnsville, NY05.2011
Skills
- Safety Procedures
- Deadline-oriented
- Route Planning
- Employee Training
- Customer-Oriented
- Workload Management
- Operational policies knowledge
- Postal regulations
- Mail distribution
- Cash Handling
- Office Administration
- Microsoft Office Expertise
- Safety and Risk Management
- Leadership and Motivation
- Goal setting and evaluation
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leave4-day work weekCompany CultureInterests
Camping
Hiking
Fishing
Hunting
Gardening
Canning
Preserving food
Crafting
Kayaking
Learning new life skills
Timeline
Postmaster
United States Post Office
05.2022 - Current
Supervisor
United States Post Office
12.2019 - 05.2022
Supervisor
United States Post Office
04.2019 - 12.2019
Inspection Team for City Routes
United States Post Office
10.2018 - 04.2019
Acting Supervisor
United States Post Office
06.2018 - 10.2018
Acting Supervisor
United States Post Office
04.2018 - 06.2018
City Carrier
United States Post Office
03.2017 - 04.2018
City Carrier Assistant
United States Post Office
07.2016 - 03.2017
Shift Manager
ALDI
01.2014 - 07.2016
Sales Associate
ALDI
07.2012 - 01.2014
Partner/Sales Associate
Stewarts Shops
12.2011 - 06.2014
Cashier
Dutchtown Ace Hardware
12.2011 - 07.2012
Waitress/Cashier
Brittany's Diner
01.2011 - 12.2011
Seasonal Waitress
Granny's Ice Cream Shanty
04.2008 - 10.2011
High School Diploma -
Oppenheim-Ephratah Central School District
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