Summary
Overview
Work History
Education
Skills
Interest
Timeline
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Tatiayna Doye

Silver Spring,MD

Summary

Dynamic and results-oriented professional with extensive experience in customer service and front office support, notably at Planet Fitness. Excelled in confidentiality and problem-solving, enhancing member satisfaction and operational efficiency. Skilled in data entry and guest relations, adept at fostering positive relationships and ensuring a seamless customer experience. I am a professional and friendly individual who is willing to help customers in any situation. I enjoy working closely with team members to deliver positive guest experiences. Experienced in Front desk management.

Overview

4
4
years of professional experience

Work History

Front Desk Worker

Planet Fitness Gym
11.2023 - 10.2024
  • Greeted members upon arrival, offered assistance, and answered questions.
  • Offered potential members a complete tour of the gym facility, while giving detailed explanations of our equipment and memberships.
  • Collected outstanding balances, annual fees, and payments.
  • Developed and maintained positive relationships with members for satisfaction.
  • Maintain a clean environment in the gym facility to members satisfaction.

Cashier

Walgreens Pharmacy
10.2021 - 02.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Dental Front Office Receptionist

Olney Dental Center
01.2021 - 07.2021
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.


Education

High School Diploma -

Montgomery County G.E.D Program
11002 Veirs Mill Rd #210, Silver Spring, MD 20902
01.2018

Skills

  • Confidentiality
  • Scheduling appointments
  • Guest Relations
  • Front Office Support
  • Customer Service
  • Listening Skills
  • Safety and security procedures
  • Credit and cash payments
  • Problem-solving skills
  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry

Interest

I am an individual with a deep appreciation for the arts.  In my free time I enjoy playing my stratocaster fender guitar. I also find joy in musical composition.

Timeline

Front Desk Worker

Planet Fitness Gym
11.2023 - 10.2024

Cashier

Walgreens Pharmacy
10.2021 - 02.2022

Dental Front Office Receptionist

Olney Dental Center
01.2021 - 07.2021

High School Diploma -

Montgomery County G.E.D Program

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Tatiayna Doye