TATIUANA WALTON
Sacramento,US
Summary
Performance-driven with extensive medical administration and patient care management experience. With a consistent approach to reviewing and improving processes, I am an open and clear communicator. Highly organized and a skilled communicator with patients, families, and healthcare professionals. Medical office administration Patient communication
Overview
7
7
years of professional experience
Work History
Healthcare - Certified Medical Assistant
Carrington College
01.2008
- EHR
- Patient appointment management
- HIPAA compliance
- Patient scheduling
- Data entry
- Insurance claims
- Medical terminology understanding
Patient Service Representative
CommuniCare Health Centers
05.2022 - Current
- Greet and check in patients for appointments
- Schedule, reschedule and verify patient appointments
- Coordinate physician schedules and maintain patient flow by communicating patient arrival or delays
- Managing high call volume on multi-line telephone system and calls for medication request
- Adept in all communicare applications such as CPRS, Vista. Screen patients for insurance eligibility.
- Navigate excel spreadsheet daily
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Was in charge of orienting and training new employees on proper procedures and policies.
MOSC lll Tes, U C Davis Medical Center
11.2021 - 04.2022
- Referral Coordinate for kidney transplant clinic
- Verifying insurance eligibility
- Referral entry and processing
- Schedule, reschedule and verify patient appointments
- Answered inbound calls to help patients with their questions and concerns.
Patient Service Representative
TriWest Healthcare Alliance
10.2016 - 06.2020
- Managed members accounts
- Verified Insurance benefits, registration and authorizations of patience
- Assisted in creating and implementing individual care plans for patients
- Managed physicians schedules
- Placed outbound calls to schedule veterans doctors appointments
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Timeline
Patient Service Representative
CommuniCare Health Centers
05.2022 - Current
MOSC lll Tes, U C Davis Medical Center
11.2021 - 04.2022
Patient Service Representative
TriWest Healthcare Alliance
10.2016 - 06.2020
Healthcare - Certified Medical Assistant
Carrington College
01.2008
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