Casandra Jackson
Sacramento,CA
Summary
Certified Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to administrative excellence and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant / PSR
Dignity Health
09.2020 - Current
- Managed approximately 60 incoming calls per day providing exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained patient records in accordance with HIPAA regulations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Certified Medical Assistant
Dignity Health
05.2011 - 09.2020
- Roomed approximately 30 patients per day, measured vitals, updated patient history and recorded chief complaint.
- Collected and prepared laboratory specimens.
- Prepared treatment rooms and patients for examination.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Provided clerical support to assist in delivery of quality health care services.
- Explained policies, procedures and services to patients using medical and administrative knowledge.
- Scrutinized prescriptions and referrals for accuracy to verify patient service and treatment.
- Collected and reported data on topics, such as patient encounters and inter-institutional problems, made recommendations for change when appropriate.
- Assisted with referrals for patients to appropriate health care services or community resources.
- Assisted physician with examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Created thorough audit reports with results, recommendations and conclusions.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
Education
Bachelor Of Science (B.S) - Allied Health
National University
San Diego, CA09.2023
Medical Assistant Diploma -
MTI Business College
Sacramento, CA01.2010
Skills
- Leadership
- Microsoft word, Outlook and Excel
- Patient Interviewing Skills
- Administrative and Office Support
- Clinical Documentation
- Organization
- Patient Education
- Process Improvement and time management
- Medical Terminology
Certification
- CCMA- AC - California Certified Medical Assistant- Administrative & Clinical
- CPT1- California Phlebotomy Technician 1
- BLS/ AED - Basic Life Support For Medical Professionals
Affiliations
American Health Information Management Association (AHIMA) member
National Society for Leadership and Success (NSLS) member
Timeline
Certified Medical Assistant / PSR
Dignity Health
09.2020 - Current
Certified Medical Assistant
Dignity Health
05.2011 - 09.2020
Bachelor Of Science (B.S) - Allied Health
National University
Medical Assistant Diploma -
MTI Business College
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