Tatiyana Adams
Hagerstown,MD
Summary
Experienced Control Room Specialist with a strong background in monitoring and managing systems. Known for quick decision-making, reliable performance, and adaptability to changing scenarios. Expert in troubleshooting, system analysis, and ensuring operational safety. Collaborative team player focused on achieving results, enhancing team dynamics, and meeting operational goals. Extensive experience in monitoring and controlling complex systems, utilizing advanced operational skills for seamless and efficient workflows. Strong understanding of system diagnostics and incident response, consistently striving for continuous operational excellence. Successfully overseen control room operations and ensured smooth functionality. Effectively managed critical systems and provided timely responses to operational demands, demonstrating excellence in system monitoring and incident management.
Overview
5
5
years of professional experience
Work History
Control Room Operator
Securitas Security
Greencastle, PA
03.2024 - Current
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Provided variance reports to field staff to assist with task prioritization.
Medical Technician/ Caregiver
Unified Community Connections
Frederick, MD
03.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Pharmacy Technician Assistant
Work
Hagerstown, Maryland
05.2022 - 06.2023
- Ensured compliance with all applicable laws, rules and regulations relating to pharmacy practice
- Proficiently managed multiple tasks simultaneously while ensuring accuracy of work product
- Performed inventory management duties such as stocking shelves and ordering supplies
- Managed cash register operations, including taking payments and issuing receipts
- Prepared, labeled and distributed medications to patients accurately and timely
- Maintained records of dispensed prescriptions and patient information in accordance with legal regulations
- Collaborated closely with other health care professionals such as nurses or physicians
- Assisted pharmacists in providing medication information to customers
- Provided administrative support to pharmacists by responding to phone calls, emails and other inquiries from patients regarding their medications
- Organized patient profiles according to established protocols while maintaining confidentiality of records
Diamond and Jewelry Consultant
Work
Hagerstown, Maryland
07.2022 - 02.2023
- Worked with coworkers to complete tasks
- Developed strong customer service skills by providing excellent advice, assistance, and product recommendations
- Processed returns and exchanges according to company policies
- Demonstrated knowledge of jewelry trends and styles to advise customers on the best choices for their needs
- Followed all safety protocols when handling delicate items such as jewelry pieces or gemstones
- Resolved customer complaints promptly and efficiently
- Made appointments for repairs, such as enlarging, and reducing ring sizes, soldering pieces of jewelry together and replacing broken clasps and mountings
- Helped assist customers in selections on stones and metal pieces
Front Desk Receptionist
Work
Hagerstown, US
09.2020 - 11.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Monitored front desk traffic to support customer satisfaction
- Provided assistance with mail distribution, package delivery and pickup services
- Assisted colleagues in completing special projects related to customer service initiatives
- Assisted with the set-up of meeting rooms including arranging seating arrangements, providing refreshments
- Maintained office equipment and reported malfunctions for servicing
- Ordered front office supplies to maintain optimum inventory of stock
Csl Plasma
Work
Hagerstown, Maryland
07.2020 - 10.2022
- Registered new donors
- Updated or obtained donor information
- Pre screened donors, checked vitals for donation eligibility
- Customer service
- Medical Reception Technician Assistant
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Documented medical data in patient charts, facilitating accurate records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Performed patient intake and assisted in patient care procedures
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
Education
High School Diploma - Business Administration
South Hagerstown High School
Hagerstown, MD07.2017
Skills
- Retail merchandising expertise
- Sales expertise
- Excellent communication skills
- Team player mentality
- Written and oral communication skills
- Time management ability
- Customer- and service-oriented
- Results oriented
- Reading comprehension skills
- Listening skills
- Energetic self-starter
- Reliable and punctual
- Outgoing personality
- Documentation familiarity
- Scheduling
- Telephone etiquette
- Office administration
- Problem-solving skills
- Great attitude and strong work ethic
- System monitoring
- Security camera monitoring
- Radio communications
- Incident reporting
Timeline
Control Room Operator
Securitas Security
03.2024 - Current
Medical Technician/ Caregiver
Unified Community Connections
03.2023 - Current
Diamond and Jewelry Consultant
Work
07.2022 - 02.2023
Pharmacy Technician Assistant
Work
05.2022 - 06.2023
Front Desk Receptionist
Work
09.2020 - 11.2022
Csl Plasma
Work
07.2020 - 10.2022
High School Diploma - Business Administration
South Hagerstown High School