Fatima Qawwee
Washington,DC
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Associate/Fitting Room Associate
Ross Dress for Less
Silver Spring, Maryland
06.2016 - Current
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Collected payments and provided accurate change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Recommended, selected and located merchandise based on customer desires.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Described merchandise and explained use, operation and care.
- Conducted inventories on a regular basis to track stock levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
Home Goods Warehouse
Washington, DC
03.2015 - 01.2016
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Attended weekly team meetings to review performance goals and objectives.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Prepared merchandise for purchase or rental.
- Recommended, selected and located merchandise based on customer desires.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to company initiatives and achieved established goals.
- Conducted product demonstrations to highlight features and benefits.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Coolidge High School
Washington, DC06-2001
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Verbal/written communication
- Building rapport
- Positive and professional
- Exchange coordination
- Task prioritization
- Relationship selling
- Sales trends
- Friendly and outgoing
- Calm demeanor
- Sales strategies
- Listening skills
- Guest relations
- Inventory tracking
- Sales development
- Cleaning techniques
- Price quote preparation
- Exceptional customer service
- Brand promotion
- Payment processing
- Outgoing personality
- Sales expertise
- Excellent people skills
- Reading comprehension skills
- Product demonstrations
- Customer engagement
- Goal tracking
- Display setup
- Flexible schedule
- Fitting room maintenance
- Store opening and closing
- Retail merchandising expertise
- Customer service
- Time management
- Product sales
- Stocking and receiving
- Problem-solving skills
- Teamwork and collaboration
- Relationship building
- Inventory control
Timeline
Sales Associate/Fitting Room Associate
Ross Dress for Less
06.2016 - Current
Sales Associate
Home Goods Warehouse
03.2015 - 01.2016
High School Diploma -
Coolidge High School