Summary
Overview
Work History
Education
Skills
Timeline
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Tatiyana Dely

Nursing Student
Miami,FL

Summary

I am a well-rounded individual, with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Past training and job experiences has allowed me to take on complete projects and assignments of high importance and difficulty. I am highly motivated, and I believe my people skills differentiate me from other candidates.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Shift Supervisor

Taco Bell
5 2023 - Current
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Barista , Shift Supervisor, Assistant Manager

Starbucks
02.2017 - 02.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Designed and adjusted work schedules to meet business demands.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Data Entry

Walgreens Call Center
08.2019 - 12.2020
  • Streamlined data entry procedures for improved consistency and reduced human error.
  • Streamlined procedures for data entry, leading to improved accuracy in policy documentation.
  • Used electronic systems for data entry, tracking and analysis.
  • Reduced order processing time with meticulous attention to detail and accurate data entry.
  • Completed accurate and timely data entry.

Education

High School Diploma -

North Miami Senior High
North Miami, FL
06.2017

Associate of Science - Nursing

Broward College
Pembroke Pines, FL
08.2026

Skills

Customer-Oriented

Schedule Management

Training and mentoring

Staff Motivation

Decision-making capabilities

Strong Team Player

Timeline

Data Entry

Walgreens Call Center
08.2019 - 12.2020

Barista , Shift Supervisor, Assistant Manager

Starbucks
02.2017 - 02.2023

Shift Supervisor

Taco Bell
5 2023 - Current

High School Diploma -

North Miami Senior High

Associate of Science - Nursing

Broward College

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Tatiyana DelyNursing Student