Tatiyana Smith
Hattiesburg,MS
Summary
Dedicated and empathetic Customer Service Representative with over 5 years of experience in high-volume call center environments. Proven ability to resolve complex issues, maintain high customer satisfaction scores, and adapt to remote tools and technologies. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica-Remote
01.2024 - 06.2025
- Delivered remote support to diverse customers via phone and email with a focus on satisfaction and retention.
- Identified and resolved complex issues by coordinating with internal departments.
- Improved customer experience by identifying service gaps and providing actionable feedback to teams.
- Recognized for rapid issue resolution and maintaining positive customer sentiment.
Customer Service Representative
Maximus
Hattiesburg, MS
08.2018 - 12.2023
- Managed 70-90 incoming calls daily, assisting with healthcare applications and providing solutions.
- Guided customers through online systems to successfully complete applications.
- Maintained 98% accuracy on electronic call logs and data entries.
- Ensured strict HIPAA compliance while handling sensitive information.
- De-escalated high-stress interactions, maintaining a calm and solution-focused approach.
- Consistently exceeded QA performance targets.
Education
High School Diploma -
Hattiesburg High School
HattiesburgSkills
● Account Management
● Customer Support
● Data Entry
● Problem Solving
● Call Center Operation
● Troubleshooting
● Time Management
● Technical Support
● Strong written and verbal communication
● Inbound and outbound calling
- Problem solving
- Active listening
Activities
I enjoy crocheting, traveling, listening to music and creating great memories with my family & friends.
Timeline
Customer Service Representative
Alorica-Remote
01.2024 - 06.2025
Customer Service Representative
Maximus
08.2018 - 12.2023
High School Diploma -
Hattiesburg High School
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