TATIYANA WILLIAMS
Houston,Tx
Summary
Dedicated professional with a strong background in customer service and administrative support. Skilled in managing schedules, handling inquiries, maintaining accurate records, and resolving issues efficiently. Known for strong communication, attention to detail, and the ability to multitask in fast-paced environments while ensuring a positive client experience.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II
Cosmic Simons & Brown Llc
10.2022 - Current
- Provide legal and administrative support by managing the review and organization of case related documentations and supporting materials.
- Performed administrative duties such as filing, scanning, copying and faxing, as needed.
- Ensured accuracy of data through filing within legal management systems and physical filing.
- Effectively communicated with attorneys and staff for case preparation and support overall operational effectiveness.
- Answering phones, managing mail, maintaining filing systems, and ordering supplies.
Senior Customer Service Representative
Direct
11.2020 - 09.2022
- Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat
- Documenting customer correspondence in CRM to track requests, problems, and solutions ensuring effective communication and follow ups
- Analyze customer feedback to identify trends, recommend workflow improvements, and update knowledge base content.
- Foster customer loyalty by providing personalized, proactive service.
Customer Resolution Specialist
American Services
03.2019 - 11.2020
- Contributed to the business's achievements and maintenance of industry-leading customer service ratings.
- Analyzed complaints, issues, and grievances, forwarding them to designated departments for investigation and response.
- Effectively managed a high volume of inbound and outbound customer calls, ensuring a responsive and proactive approach to fulfill all customer’s needs and concerns.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Performed administrative duties such as filing, scanning, copying and faxing, as needed.
Education
High School Diploma - undefined
Sharpstown High School
Houston, TxSkills
- Strong oral & Written Communication
- Multiline phone systems
- Data Entry
- Windows 10&11
- Technical proficiency
- CRM
- Active Listening
- Customer Interaction Skills
- Microsoft excel and outlook
- Accuracy and attention to detail
- Front Desk Applications
- Quick books
- Payroll
- AESOP
- Deadline management
Timeline
Administrative Assistant II
Cosmic Simons & Brown Llc
10.2022 - Current
Senior Customer Service Representative
Direct
11.2020 - 09.2022
Customer Resolution Specialist
American Services
03.2019 - 11.2020
High School Diploma - undefined
Sharpstown High School