Tatjana Hilburn
Carrollton,Georgia
Summary
Determined, hardworking individual with excellent customer service skills and communication skills including leadership, secretarial, dispatch and law enforcement. Excited and willing to expand knowledge and training in new skilled areas.
Overview
16
16
years of professional experience
Work History
Hospital Security Dispatch Supervisor
Tanner Medical Center
06.2022 - 11.2023
- Provide additional dispatcher support during shift and work the shift when a dispatcher calls out with no one else available to work
- Utilize Omnigo Dispatch Module for logging and searching all dispatch calls received via security personnel, medical staff, visitors, and patients corresponding to specified designations and locations
- Utilize Omnigo Reportexec Software for review of all security reports (case reports, property reports, citations, BOLOS, etc.) for errors or kickbacks by request of Command personnel or Officer requests, and review of data for all dispatch and officer calls/daily event logs to include in departmental viz board (Whiteboard) weekly and monthly as well as monthly reporting of data for Director and higher command staff
- Manage approx
- (60) security personnel (FT/PT) and (7) dispatch personnel (FT/PT) appropriately according to shift necessities
- Manage security personnel appropriately and efficiently to respond to emergency and nonemergency calls
- Assist command staff (Captain, Asst Director, Director, Trainers, and VP) with tasks and/or completion of assignments including but not limited to Dept
- Wide procedural updates and improvements
- Provide additional support and recommendations to improve Dispatch and Security Department as a whole with main concept of One Team
- Review new job requisitions with Human Resources, review, interview, hire and train new personnel
Hospital Security Dispatcher
Tanner Medical Center
07.2021 - 06.2022
- Maintain radio communications and telecommunications with and between security personnel, medical staff, Switchboard operators, corresponding law enforcement, Fire, and EMS agencies, corresponding funeral home representatives, patients and visitors at five major Tanner Medical Center facilities
- Monitor six CCTV monitors with primary locations such as Emergency Departments, 1013 patient rooms, OB/Pediatric Floors, Hospital exteriors including parking structures, and the Willowbrooke at Tanner facility
- Review, Investigate and Bookmark specific events on designated CCTV footage such patient elopements, suspicious person/s, vehicle collisions, physical altercations and missing person/patient tracking
- Utilize Omnigo Dispatch Module for logging all dispatch calls received via security personnel, medical staff, visitors and patients corresponding to specified designations and locations
- Monitor and react to fire, duress, and burglary alarms, as well as medical codes including Person in Need of Assistance, Code Blue, and Code SOS
- Manage security personnel appropriately and efficiently to respond to emergency and nonemergency calls
- Manage security personnel appropriately according to shift necessities
- Monitor and maintain daily Morgue Temperature readings digitally including records of temperature checks
- Maintain communications with Security Department and Medical Management and completing all requested tasks, reviews and investigations in a timely manner
- Provide additional support and recommendations to improve Dispatch operational efficiency and quality
- Assist with on-the-job training for new Dispatch personnel and security officers
Remote Assistant Human Resources
C&M Defense Group LLC
04.2021 - 05.2021
- Provide remote assistance to the Security Operations Manager and Human Resources Manager
- Attend virtual and phone meetings with staff, site supervisors and operational managers to determine and fulfill operational needs
- Conduct employee bi-weekly payroll across Georgia and North Carolina
- Prepare and distribute client invoices weekly
- Conduct overview of operational support to clients and employees
- Process Georgia and North Carolina Department of Labor unemployment claims
- Prepare operational support to clients, employees and managers
- Prepare and review open job boards
- Assist in interviewing and hiring of new employees
- Correspond daily with owner and co-owner to ensure informational awareness of company standards
- Provide additional recommendations to modify policies and/or procedures as necessary
Security Operations Manager
Sizemore, Inc.
02.2019 - 12.2020
- Provide operational support to clients and to ensure that security services rendered achieved desired results to include meeting and exceeding client expectations
- Attend meetings with clients, other managers, and site supervisors to determine and fulfill operational needs
- Conduct site checks to ensure both team and client expectations were being upheld, and make recommendations to modify policies and/or procedures as necessary
- Complete weekly payroll for 75+ employees and review invoicing to 10+ clients
- Purchase necessary supplies for employees at client locations including required uniforms
- Provide additional support to teams at client locations as needed in order to maintain client expectations without pause in services
- Review open job boards, complete hiring statuses (resume review, interview selection, onboarding new hires), and complete terminations per company guidelines
- Assist employees in obtaining proper mandatory state training and maintain employee training files as per state guidelines (Alabama and Georgia)
- Provide additional support to office administration including janitorial and staffing departments
Security Site Supervisor
Sizemore, Inc.
10.2018 - 02.2019
- Create and maintain a schedule, submit payroll for team, communicate uniform necessities, monitor security team performance, interview and hire candidates to maintain staffing, train new officers and maintain up-to-date job duties required at site
Officer Candidate
Carrollton PD
06.2018 - 08.2018
- Conducted ride-along training with mentor officer
- Completed three (3) weeks of police academy in Rome which included GA Law, Firearms, Defensive Tactics
Security Patrol Supervisor
Allied Universal/DSI Security
01.2018 - 06.2018
- Conduct fixed and mobile patrol duties
- Maintain security and public safety for employees and visitors
- Conduct security checks of buildings and executive suites ensuring all proper doors and locks secured, notifying proper personnel of any and all discrepancies
- Train new personnel on proper protocols and security measures implemented
- Assist employees, visitors and vendors with questions, concerns, traffic accidents, incident reports, passes and vehicle issues
- Assist supervisor with additional details
- Provide traffic security during events held on property
- Provide assisted duties and posts as needed
Sales Representative
The VaporLution
01.2013 - 04.2015
- Initiate and close sales providing customers with optimal products with their specifications and desires
- Resolve customer complaints and refunds when necessary
- Troubleshoot products when customer needed assistance
- Explained and demonstrated product uses with each customer sale
- Informed customers of all promotions and organized promotions and established discounts within stores
- Assisted in establishment of business and developed logos, business cards, and some advertising for business
- Developed returning customer tracker, loyalty customer discount cards and inventory logs for business
Military Police Patrolman
United States Navy
08.2007 - 04.2012
- Conduct rover patrols around base and maintaining security checks of specified building and perimeters
- Executed citations for speeding and parking violations
- Conducted personnel identification verifications and vehicle verifications for base access
- Responded to traffic accidents and intrusion alarms
- Executed voluntary statements and Miranda rights
Military Police Security Administrator
United States Navy
08.2007 - 04.2012
- Manage personnel files and training files
- Accountability for personnel daily; logging leave and sick days
- Report to supervisors; assist supervisors with reports, files, meetings, and projects
- Organize meetings and training drills
Military Police Dispatch
United States Navy
08.2007 - 04.2012
- Radio communications between emergency personnel
- Customer service and call center communications
- Track military police personnel and log locations and actions
- Monitor alarms and react to alarms and emergency situations
- Report events, actions and locations within online law enforcement logs and manual book logs
- Refer and transfer customers and personnel to appropriate supervisors and other personnel when applicable
- Manage personnel appropriately to respond to emergency and nonemergency situations
Education
ASSOCIATES DEGREE - BUSINESS ADMINSTRATION
AMERICAN PUBLIC UNIVERSITY SYSTEM
BACHELOR'S DEGREE - CYBERSECURITY-DIGITAL FORENSICS
AMERICAN PUBLIC UNIVERSITY SYSTEM And CAPELLA UNIVERSITY
Bachelor of Science - CYBER SECURITY
EC-COUNSEL
Tampa, FLHIGH SCHOOL DIPLOMA -
TUSSEY MOUNTAIN JR/SR HIGH
06.2007
Skills
- Transportation coordination
- Tracking of man hours
- Employee training
- Attendance documentation
- Mentoring and training
- Progress checks
- Route planning
- Positive communication skills
- Coaching and onboarding
- Incident reporting
- Records maintenance
- Dispatcher monitoring
- Scheduling expertise
- Dispatch coordination
- Data entry
- Dispatching procedures
Awards
- Navy and Marine Corps Achievement Medal, 04/01/12
- Good Conduct Award, 08/01/11
- Meritorious Unit Commendation, 01/01/10
- Navy and Marine Corps Overseas Service Medal, 11/01/08
- Global War on Terrorism Medal, 11/01/08
- Meritorious Unit Commendation, 01/01/08
- National Defense Service Medal, 09/01/07
- Georgia Unarmed Security Officer, 2018
- Georgia Armed Security Officer, 2018
Timeline
Hospital Security Dispatch Supervisor
Tanner Medical Center
06.2022 - 11.2023
Hospital Security Dispatcher
Tanner Medical Center
07.2021 - 06.2022
Remote Assistant Human Resources
C&M Defense Group LLC
04.2021 - 05.2021
Security Operations Manager
Sizemore, Inc.
02.2019 - 12.2020
Security Site Supervisor
Sizemore, Inc.
10.2018 - 02.2019
Officer Candidate
Carrollton PD
06.2018 - 08.2018
Security Patrol Supervisor
Allied Universal/DSI Security
01.2018 - 06.2018
Sales Representative
The VaporLution
01.2013 - 04.2015
Military Police Patrolman
United States Navy
08.2007 - 04.2012
Military Police Security Administrator
United States Navy
08.2007 - 04.2012
Military Police Dispatch
United States Navy
08.2007 - 04.2012
HIGH SCHOOL DIPLOMA -
TUSSEY MOUNTAIN JR/SR HIGH
ASSOCIATES DEGREE - BUSINESS ADMINSTRATION
AMERICAN PUBLIC UNIVERSITY SYSTEM
BACHELOR'S DEGREE - CYBERSECURITY-DIGITAL FORENSICS
AMERICAN PUBLIC UNIVERSITY SYSTEM And CAPELLA UNIVERSITY
Bachelor of Science - CYBER SECURITY
EC-COUNSEL
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