Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Tatjana Leathers

Pennellville,USA

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Back Office Representative

National Grid
Syracuse, NY
05.2023 - Current
  • Prior collections experience with Suburban Propane, calling residential and non-residential customers.
  • Scanning documents to customer accounts,
  • Transferring the final to active accounts.
  • Training and delegating to other employees.
  • Creating and negotiating deferred payment agreements
  • Applying financial hardship, medical, infant, and elderly protection to customer accounts.
  • Issuing medical emergency cut-ins.
  • Negotiating collection arrangements
  • Issuing pole cuts.
  • working and managing non-utility billing 4k and under accounts
  • proficient in Microsoft word, PowerPoint and Excel

Collection Representative

Suburban Propane
Manlius, NY
09.2022 - 05.2023
  • Taking inbound and outbound collection calls.
  • Negotiating collection arrangements with customers.
  • Managing connects and disconnects with dispatchers located in different states
  • Investigating missing payments.
  • Responsible for training and delegating other employees' calls.

Team Leader

Planet Fitness
Syracuse, NY
08.2019 - 11.2020
  • Train new employees on current policies.
  • Regulations and floor detailing.
  • Create schedules for employees.
  • Monitor guest accounts accordingly.
  • Promote memberships to potential new guests.
  • Sanitize equipment to COVID standards.
  • Answer inbound and make outbound phone calls.

Active Army

United States Army
Fort Drum, NY
02.2018 - 08.2019
  • Experienced Religious Affairs Specialist with strong administrative skills, adept and assisting the chaplain to protect and maintain their schedule, arranging and rearranging his/her appointments for parishioners and keeping the parish office running smoothly
  • Dedicated to safeguarding privileged communications, assisting supporting battalions and office staff, ordering monthly service materials to stock efficiently and understand basic healthcare and ethical needs for other soldiers

Waitress/Hostess

Tijuana Flats Tex-Mex
Wesley Chapel, FL
08.2017 - 02.2018
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluation
  • Responsible of ensuring the restaurant is secure after business hours
  • Providing 100% customer satisfaction

Education

High school or equivalent - Basic

Wesley Chapel High School
Wesley Chapel, FL
05.2016

Some College (No Degree) - Business

Bryant And Stratton College
Liverpool, NY

Skills

  • Collections management
  • Customer relationship management
  • Microsoft Excel
  • Document scanning
  • Payment negotiation
  • Non-Utility and Utility billing
  • Training and delegation
  • Financial analysis
  • Risk assessment
  • Problem resolution
  • Team building and collaboration
  • Operations management
  • Cross-functional team leadership

Military Service

United States Army - Transitioned out as an E-2 with Honorable Discharge

Timeline

Back Office Representative

National Grid
05.2023 - Current

Collection Representative

Suburban Propane
09.2022 - 05.2023

Team Leader

Planet Fitness
08.2019 - 11.2020

Active Army

United States Army
02.2018 - 08.2019

Waitress/Hostess

Tijuana Flats Tex-Mex
08.2017 - 02.2018

High school or equivalent - Basic

Wesley Chapel High School

Some College (No Degree) - Business

Bryant And Stratton College
Tatjana Leathers