Tatjana Leathers
Pennellville,USA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Back Office Representative
National Grid
Syracuse, NY
05.2023 - Current
- Prior collections experience with Suburban Propane, calling residential and non-residential customers.
- Scanning documents to customer accounts,
- Transferring the final to active accounts.
- Training and delegating to other employees.
- Creating and negotiating deferred payment agreements
- Applying financial hardship, medical, infant, and elderly protection to customer accounts.
- Issuing medical emergency cut-ins.
- Negotiating collection arrangements
- Issuing pole cuts.
- working and managing non-utility billing 4k and under accounts
- proficient in Microsoft word, PowerPoint and Excel
Collection Representative
Suburban Propane
Manlius, NY
09.2022 - 05.2023
- Taking inbound and outbound collection calls.
- Negotiating collection arrangements with customers.
- Managing connects and disconnects with dispatchers located in different states
- Investigating missing payments.
- Responsible for training and delegating other employees' calls.
Team Leader
Planet Fitness
Syracuse, NY
08.2019 - 11.2020
- Train new employees on current policies.
- Regulations and floor detailing.
- Create schedules for employees.
- Monitor guest accounts accordingly.
- Promote memberships to potential new guests.
- Sanitize equipment to COVID standards.
- Answer inbound and make outbound phone calls.
Active Army
United States Army
Fort Drum, NY
02.2018 - 08.2019
- Experienced Religious Affairs Specialist with strong administrative skills, adept and assisting the chaplain to protect and maintain their schedule, arranging and rearranging his/her appointments for parishioners and keeping the parish office running smoothly
- Dedicated to safeguarding privileged communications, assisting supporting battalions and office staff, ordering monthly service materials to stock efficiently and understand basic healthcare and ethical needs for other soldiers
Waitress/Hostess
Tijuana Flats Tex-Mex
Wesley Chapel, FL
08.2017 - 02.2018
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluation
- Responsible of ensuring the restaurant is secure after business hours
- Providing 100% customer satisfaction
Education
High school or equivalent - Basic
Wesley Chapel High School
Wesley Chapel, FL05.2016
Some College (No Degree) - Business
Bryant And Stratton College
Liverpool, NYSkills
- Collections management
- Customer relationship management
- Microsoft Excel
- Document scanning
- Payment negotiation
- Non-Utility and Utility billing
- Training and delegation
- Financial analysis
- Risk assessment
- Problem resolution
- Team building and collaboration
- Operations management
- Cross-functional team leadership
Military Service
United States Army - Transitioned out as an E-2 with Honorable Discharge
Timeline
Back Office Representative
National Grid
05.2023 - Current
Collection Representative
Suburban Propane
09.2022 - 05.2023
Team Leader
Planet Fitness
08.2019 - 11.2020
Active Army
United States Army
02.2018 - 08.2019
Waitress/Hostess
Tijuana Flats Tex-Mex
08.2017 - 02.2018
High school or equivalent - Basic
Wesley Chapel High School
Some College (No Degree) - Business
Bryant And Stratton College
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