Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Tatshayana Byrd

Summary

Talented Medical Clerk offering 2 years of experience addressing case needs with speed and efficiency. Connects with providers to obtain files and bills, manage records, and prioritize tasks.

Successful at coordinating medical records in support of open claims. Detail-oriented and methodical in gathering and sorting documents. Caring and attentive to client needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Clerk

McCormick Law Firm
06.2023 - Current
  • I got promoted to medical clerk on June 23rd of 2023. As a medical clerk I assist with personal injury cases by requesting medical and billing records from each facility that the client treated with including hospitals, medical clinics, chiropractors, pain management, surgery centers etc. I perform a certain number of treatment calls a day checking in on the client seeing how they are doing and how treatments are going for them. I also setup health insurance claims/liens with various insurance companies.
  • Processed medical records and documentation to ensure compliance with legal standards.
  • Collected and organized medical records and bills.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Call Center Representative

The McCormick Law Firm
08.2022 - 06.2023
  • I answer all inbound calls and I also make outbound calls. I disposition the calls properly and I assist the clients with getting them transferred over to the attorney that is handling their case. I got promoted to a different department within the same company.
  • Managed high-volume inbound calls, providing accurate information and resolving client inquiries efficiently.

Booking Agent

Urban Air Corporate Office
01.2022 - 07.2022
  • I answer inbound calls as well as returning phone calls and disposition calls once done. I book party events that requires taking credit payments. I also deal with escalations and cancellations.
  • Coordinated event bookings to optimize client satisfaction and streamline scheduling processes.

Shift Leader/ CMA

St. Mary's Residential Training School
01.2019 - 11.2021
  • I am responsible for the care of 10 clients who have either Autism, Down Syndrome and/or other Mental Disabilities. I'm the Lead Attendant on my home, I assist with activities of daily living and training skills to include (teeth brushing, bathing, grooming, fine motor skills,) with detailed documentation on each client. Also drive and assist with taking the clients to their doctor appointments, weekly grocery shopping for the assigned home and shopping for personal items and clothing for each client. I have my CMA Certification, Certified Medication Attendant, so I can administer the proper medications to each client. CPR Certified, knowledgeable on knowing the signs and symptoms of a person being in distress.
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained and mentored staff to enhance team performance and service quality.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Daycare Assistant

Foundations Christian learning center
10.2017 - 09.2020
  • I worked with the 6 weeks to 12 month old babies in the infant room. I assisted with the babies in changing soiled diapers and clothes, feeding the babies, paying close attention to their needs. Had to be very detailed oriented to their needs and care, also to time and their surroundings. Did documentations on the babies daily activities and progressions. Room cleanings at the end of each day.
  • Monitored children's behavior, ensuring a safe and nurturing environment conducive to learning.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

DCP

Westside Rehabilitation Center
06.2016 - 01.2019
  • I watch over 6 clients at night, I get them up in the mornings and cook them breakfast. I also help the with bathroom skills as far as toothbrushing and grooming-deodorant. I also assist with cleaning rooms and making beds as well as getting them dressed.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High school diploma - General studies

Bolton High School
Alexandria, LA
05.2014

Dental assistant - undefined

Unitech Training Academy

Skills

  • Developmental Disabilities Experience (4 years)
  • Customer Service (6 years)
  • Clerical (3 years)
  • Vital signs (2 years)
  • Shift Lead (1 year)
  • Meal Preparation (2 years)
  • Teaching (3 years)
  • Preschool experience
  • Organizational Skills (6 years)
  • Medication Administration (2 years)
  • Experience with Children (8 years)
  • Filing (2 years)
  • Strong organizational skills
  • Copying documents
  • HIPAA regulations
  • Professional telephone etiquette
  • Active listening
  • Computer software proficiency
  • Maintaining records
  • Patient confidentiality maintenance
  • Detail-oriented focus
  • Document scanning
  • Client relations

Certification

  • Customer Service May 2014 to Present
  • Certified Medication Aide June 2021 to June 2023 This certifies me to administer medications at the appropriate times.
  • CPR January 2021 to January 2023
  • AED Certification
  • Certified Medication Technician
  • Driver's License
  • First Aid Certification

Additional Information

CMA (certified medicine attendant)

Timeline

Medical Clerk

McCormick Law Firm
06.2023 - Current

Call Center Representative

The McCormick Law Firm
08.2022 - 06.2023

Booking Agent

Urban Air Corporate Office
01.2022 - 07.2022

Shift Leader/ CMA

St. Mary's Residential Training School
01.2019 - 11.2021

Daycare Assistant

Foundations Christian learning center
10.2017 - 09.2020

DCP

Westside Rehabilitation Center
06.2016 - 01.2019

Dental assistant - undefined

Unitech Training Academy

High school diploma - General studies

Bolton High School

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Tatshayana Byrd