Tatsiana Bialkova
Pompano Beach,FL
Summary
Detail-oriented client service professional with 10+ years of experience managing appointments, resolving client concerns, and maintaining confidential documentation. Skilled in written and verbal communication, minimally supervised independent work, and digital tools. Seeking a remote customer support or virtual assistant role where strong organization and calm problem-solving are valued.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist
Self-employeed
03.2016 - 07.2022
- Managed client scheduling, intake documentation, and payments processing independently
- Maintained confidential records and accurate client histories
- Handled appointment changes and customer concerns in a professional manner
- Built long-term client relationships through reliability and respectful communication
Licensed Massage Therapist
Soothe
03.2016 - 02.2019
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided.
- Participated in ongoing professional development opportunities to stay current on industry trends.
- Delivered exceptional customer service experiences resulting in positive reviews.
Licensed Massage Therapist
Biltmore Hotel
07.2014 - 03.2016
- Delivered personalized massage therapy sessions to enhance client well-being and relaxation.
- Assessed client needs through comprehensive consultations to develop tailored treatment plans.
- Contributed to a positive working environment by fostering a supportive and collaborative communication with other staff members.
Licensed Massage Therapist
Canyon Ranch
10.2010 - 07.2014
- Delivered high-level customer service in a fast-paced hospitality environment
- Coordinated with front desk and management teams to maintain scheduling accuracy
- Resolved client concerns with discretion and professionalism
- Maintained punctuality and adherence to company standards
- Contributed to staff training to enhance service delivery
Education
No Degree - English And Communication
Miami Dade College
Miami, FL2014
Linguistics And Philology
Polotsk State University
Polotsk, Belarus2004
Professional Certificate - Massage Therapy
Educating Hands School of Massage
Miami, FL2009
Skills
- Active empathic listening
- Clear, professional written and verbal communication skills
- Time management in independent environments
- Process adherence and reliability
- Appointment scheduling and calendar coordination
- Accurate documentation and record keeping
- Data entry
- Quick adaptation to new digital systems
Languages
Russian
Native or Bilingual
Interests
Passionate about reading, exploring natural and culturally significant settings, as well as wellness and mindfulness practices, such as yoga and meditation
Timeline
Licensed Massage Therapist
Self-employeed
03.2016 - 07.2022
Licensed Massage Therapist
Soothe
03.2016 - 02.2019
Licensed Massage Therapist
Biltmore Hotel
07.2014 - 03.2016
Licensed Massage Therapist
Canyon Ranch
10.2010 - 07.2014
No Degree - English And Communication
Miami Dade College
Linguistics And Philology
Polotsk State University
Professional Certificate - Massage Therapy
Educating Hands School of Massage