Keahi Elie
West Palm Beach,FL
Summary
Caring Licensed Massage Therapist with outstanding ability to build great relationships with clients and staff members. Insightful, business-savvy and experienced in sales and marketing techniques. Competent and knowledgeable in variety of massage treatments such as prenatal, swedish massage and deep tissue. Positive, enthusiastic, and energetic. Dedicated to helping others through healing benefits of massage therapy.
Overview
7
7
years of professional experience
Work History
Licensed Massage Therapist
The Standard Spa, Miami Beach
Miami Beach, FL
04.2022 - Current
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Performed high-quality services to patrons from all walks of life.
- Worked inside the facilities of Turkish Hammam. Performing services such as body scrubs and body masks.
- Addressed injuries, trauma and stress using myofascial release.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
- Utilized hot stone therapy and hydrotherapy techniques as part of treatment plans to enhance relaxation and pain relief.
- Greeted clients upon arrival to spa and provided information about services offered.
- Built positive client relationships and guided clients through treatments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
Massage Therapist
Zeel Networks Inc.
Miami, FL
05.2021 - Current
- Gave clients individualized suggestions for stretching, strengthening, postural, and relaxation techniques.
- Worked with clients performing a variety of therapeutic massages, including pregnancy, shiatsu, deep tissue, and Swedish.
- Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments.
- Developed deep understanding of specialized massage techniques by attending regular professional development courses.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
Garden Center Manager
Midtown Garden Center
Miami, FL
10.2019 - 04.2022
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Instructed staff on procedures for handling difficult transactions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Hired, trained, supervised and motivated team of 8-10 retail professionals to provide knowledgeable and fast service to every guest.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Used Point of Sale register system to complete transactions.
- Delegated tasks to employees based upon individual strengths and experience.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Recognized for exceptional shift performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Analyzed customer feedback to improve customer service and satisfaction.
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
Garden Sales Associate
Midtown Garden Center
Miami, FL
10.2017 - 06.2019
- Greeted customers upon entering the garden center and provided assistance in selecting products.
- Assisted customers with loading purchases into vehicles.
- Operated cash registers to process customer payments accurately and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Massage Therapist
Massage Envy
Miami, FL
10.2019 - 06.2020
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Brought in high volume of referrals from satisfied massage clients and consistently exceeded quotas.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Drove sales by recommending additional massage services and related products.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Maintained clean, safe and well-organized work environment.
- Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
- Communicated with clients to learn about physical condition and symptoms.
Massage Therapist Intern
Acupuncture and Massage College
Miami, FL
08.2018 - 10.2019
- Reviewed client medical histories to inform treatment planning.
- Researched new products and therapy modalities to increase service offerings.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
Education
Massage Therapy License - Massage Therapy
Acupuncture And Massage College
Miami, FL08.2019
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Product and service knowledge
- On-site product demonstrations
- Post-sales support
- Active listening
- Leadership
- Flexible
- Computer skills
- Social skills
- Work ethic
- Conflict resolution
- Ability to make contacts
- Sales and marketing
- Physical power
- Reflective listening
- Body mechanics
Timeline
Licensed Massage Therapist
The Standard Spa, Miami Beach
04.2022 - Current
Massage Therapist
Zeel Networks Inc.
05.2021 - Current
Garden Center Manager
Midtown Garden Center
10.2019 - 04.2022
Massage Therapist
Massage Envy
10.2019 - 06.2020
Massage Therapist Intern
Acupuncture and Massage College
08.2018 - 10.2019
Garden Sales Associate
Midtown Garden Center
10.2017 - 06.2019
Massage Therapy License - Massage Therapy
Acupuncture And Massage College
Some College (No Degree) -
Miami Dade College
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