Tatum Bloy-Bouffard

• Developed and delivered a detailed forecasting production plan to monitor and track client progress toward goal
• Create and maintain comprehensive KPIs
• Lead cross-functional project teams and provide direction and support throughout the program lifecycle
• Increased operational efficiency by streamlining processes and implementing innovative strategies.
• Monitor program performance and track progress against key milestones and deliverables .Identified and mitigated risks and issues that may impact program success
• Prepare and deliver presentations, reports, and updates to senior leadership and other stakeholders
• Provide oversight and direction to a team of Production Managers in accordance with the organization's policies and procedures
• Facilitated change management processes during major organizational shifts which helped maintain employee morale and minimize disruptions to productivity levels.
• Successfully managed multiple projects simultaneously while maintaining stringent adherence to quality standards and deadlines requirements.
• Led the implementation of new technology to optimize workflows, resulting in reduced lead times and increased output.
• Spearheaded continuous improvement initiatives that resulted in measurable enhancements to productivity and overall performance metrics.
• Championed a culture of continuous improvement, encouraging team members to actively engage in problem-solving and share ideas for enhancing operational efficiency.
• Analyzed production data, identifying trends and areas for improvement which led to more informed decision-making processes.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Built relationships with customers and managed accounts to drive revenue and profit.

• Provide oversight and direction to a team of Production Managers in accordance with the organization's policies and procedures.
• Provided mentoring and coaching to junior associates, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company
• Developed and implemented strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics.
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle.
• Identified areas for improvement in the demand planning process and implemented solutions to increase accuracy and efficiency.
• Responsible for the production of one or more high-volume, complex, national clients that require consistent monitoring, escalation, and analysis to achieve production goals.
• Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success.
• Researched, tracked, monitored, and controlled membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations.
• Made data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes
• Identified and mitigated risks and issues that may impact program success
• Collected and analyzed membership trends, customer demand, and historical performance data to create accurate demand forecasts. Develop and help implement client goals and production plans for assigned clients
• Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production .
• Consolidate complex analyses into simple, consumable content
• Communicated key insights and findings that would influence positive client decisions to improve production or quality to Operations and Production Leadership Operations team leadership
• Developed and shared production updates with clients during client calls.
• Monitor production performance KPIs of assigned clients, including SLAs

Developed short and long-term production forecasting for respective health plans by tactically approaching plan management to maximize acceptance opportunity

• Proactively identify and communicate potential areas of risk to Member Engagement and Planning and Delivery Leadership in terms of meeting client or internal goals.
• Communicate clearly the progress of monthly/quarterly initiatives
• Monitor and analyze client's expectations

Collaborate with leadership to define program goals, scope, and success metrics.

• Responsible for production of regional clients
• Regularly provide updates to senior leadership on production for clients, as well as on special topics related to prioritization and ensuring success.
• Researched, tracked, monitored, and controlled membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations. Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes
• Identified and mitigated risks and issues that may impact program success
• Collected and analyzed membership trends, customer demand, and historical performance data to create accurate demand forecasts. Develop and help implement client goals and production plans for assigned clients, partnering with internal stakeholders
• Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by internal stakeholders
• Consolidated complex analyses into simple, consumable content
• Created, maintained, and presented reports to the leadership team to effectively Communicate production trends and the status of current tasks
• Communicate key insights and findings that would influence positive client decisions to improve production or quality
• Developed and shared messaging with clients and answer questions on client calls.
• Monitor production performance KPIs of assigned clients, including SLAs

• Accounting managing for specific regional states and health care plans
• Oversaw contracted providers schedules who provide health evaluations to members in their homes; Worked with recruiting to schedule contracted providers within assigned geographic area
• Manage a team of 25+ Scheduling Coordinators
• Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
• Ensure Scheduling Coordinators are following department quality measures and quantitative expectations
• Enhanced scheduling efficiency by streamlining processes and implementing automated systems.
• Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
• Built and managed processes for tracking and monitoring department performance.
• Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
• Generated reports and tracked data to monitor operational priorities and scheduling.
• Verified completion of weekly clinician schedules through strategic staffing streamlining

• Assisted with developing reports for clients based on weekly metrics and client expectations
• Answer and log complaint and case management phone calls from providers and members
• Log and deliver care management reports in appropriate data sources
• Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
• Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.

• Contacted members of various Medicare/Medicaid plan providers by telephone to offer, explain and schedule a free in-home healthcare risk evaluation
• Top scheduler with consistently high conversion rate
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.