Tatum Harrison
Jacksonville
Summary
Dynamic Customer Care Professional with a proven track record at Coach, adept at resolving customer complaints and exceeding performance targets. Skilled in copy editing and social media strategy, I thrive on collaboration and attention to detail, driving brand awareness and engagement through innovative communication solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Professional
Coach
01.2020 - Current
- Oversaw high-volume call center with over 5,000 weekly interactions.
- Resolved customer complaints efficiently while maintaining professionalism.
- Collaborated with team members to exceed customer service performance targets and KPIs.
- Maintained accurate records of customer interactions in the CRM system..
- Partnered with the Training and Communications team to develop effective communication strategies for agents.
Social Media Manager
Wild Cloud
07.2024 - 12.2024
- Defined key performance indicators (KPIs) for social media campaigns to measure success.
- Designed and executed a social media strategy aligned with business objectives.
- Managed social media accounts, achieving 300% brand reach increase in three weeks.
- Suggested and implemented innovative features to boost brand awareness.
Copy Editor Intern
UNF Spinnaker
08.2023 - 12.2023
- Proofread, edited, and fact-checked over 10 articles weekly to enhance clarity and readability.
- Collaborated with writers and editors to refine content for improved coherence.
- Utilized editing tools to track changes and provide feedback.
- Developed custom AP style guide to ensure consistent voice across all written works.
- Reviewed final drafts before publication to guarantee quality and accuracy.
Marketing Intern
The Publishing Room
06.2022 - 11.2022
- Developed and executed marketing strategies to promote children's and YA books effectively.
- Created compelling content for social media posts, blog articles, email newsletters, and website.
- Produced book materials by proofreading manuscripts and editing for punctuation and clarity.
- Managed social media accounts, scheduling posts and monitoring engagement metrics.
Education
Master of Arts - Mass Communications, Digital Strategy
University of Florida
FL, USA08-2026
Bachelor of Arts - English, Marketing
University of North Florida
FL, USA12-2023
Skills
- Copy editing and proofreading
- Canva design
- Google Ads management
- Microsoft Office proficiency
- Writing and copywriting skills
- Critical thinking
- Attention to detail
- Social media strategy
Certification
Google Ads Search Certification, 06/01/24
Timeline
Social Media Manager
Wild Cloud
07.2024 - 12.2024
Copy Editor Intern
UNF Spinnaker
08.2023 - 12.2023
Marketing Intern
The Publishing Room
06.2022 - 11.2022
Customer Care Professional
Coach
01.2020 - Current
Master of Arts - Mass Communications, Digital Strategy
University of Florida
Bachelor of Arts - English, Marketing
University of North Florida
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