Tatyana Allen

• Increased total sales by 25% through the implementation of a multi-channel sales strategy integrating both online and showroom operations.

• Trained 6 new employees, significantly enhancing their sales skills and product knowledge.

• Led a team of showroom sales associates, boosting in-store conversion rates and driving superior customer service.

• Managed and optimized e-commerce platforms, contributing to consistent online revenue growth.

• Developed and executed digital marketing campaigns that significantly increased website traffic.

• Improved inventory management processes, reducing stock shortages and streamlining order fulfillment.

• Designed and implemented comprehensive sales training programs, reducing employee turnover and enhancing overall team performance.

• Communicated and negotiated directly with suppliers in Europe regarding orders and deliveries

• Processed orders, return request, and refund
• Assisted customers over the phone calls
• Applied payments to the correct invoices

• Greeted and acknowledged customers
• Took the orders and served customers to the highest standards
• Provided suggestions based on preferences to ensure customer satisfaction
• Implemented an efficient way of passing orders to the kitchen