Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tatyana Anderson

Lexington,NC
Tatyana Anderson

Summary

Proven to excel in fast-paced environments, I leveraged my expertise in environmental sanitation and customer service at Wake Forest Baptist Hospital to enhance patient safety and satisfaction. By implementing advanced cleaning techniques and fostering team collaboration, I significantly contributed to a 30% improvement in infection control measures. My strong work ethic and problem-solving skills ensure high-quality outcomes in all tasks.

Environment services professional with experience in maintaining cleanliness and sanitation in various settings. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in using cleaning equipment, handling hazardous materials, and following safety protocols. Known for thoroughness, efficiency, and commitment to high standards.

Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Developed skills in fast-paced healthcare environment, focusing on cleanliness, sanitation, and safety. Excel in performing thorough cleaning tasks and adhering to strict health standards. Seeking to transition into new field, utilizing strong skills in maintaining high standards of cleanliness and organization.

Professional housekeeping expert with focus on maintaining cleanliness and organization. Proven ability to enhance sanitation procedures and contribute to healthier environment. Known for reliability and adaptability, excelling in collaborative settings and meeting dynamic needs. Skilled in cleaning techniques and maintaining hygiene standards.

Reliable Job Title dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Reliable and honest Job Title skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Hardworking Job Title bringing Number years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.

Reliable and detail-focused, with strong commitment to maintaining clean and safe environments. Possesses foundational knowledge of sanitation protocols and effective cleaning techniques, coupled with ability to operate standard cleaning equipment. Dedicated to enhancing cleanliness and hygiene of facilities to ensure healthy environment for all occupants.

Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for Number years. Excellent communications skills and high cleanliness standards leading to outstanding results.

Experienced with sanitation and cleanliness procedures, ensuring optimal hygiene. Utilizes effective cleaning methods to maintain high standards. Track record of reliability and thoroughness in all housekeeping tasks.

Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
years of professional experience

Work History

Wake Forest Baptist Hospital

Environmental Services Housekeeper
01.2024 - 11.2024

Job overview

  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Maintained floor cleaning and waxing equipment.

The Waterman Group

Host
05.2022 - 10.2023

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Innovative Courier Solutions

Courier
11.2021 - 06.2022

Job overview

  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

TTEC

Insurance Agent
10.2021 - 05.2022

Job overview

  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Petsmart

Merchandise Inventory Leader
01.2021 - 08.2021

Job overview

  • Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
  • Optimized space utilization in storage facilities by implementing creative organizational solutions that maximized capacity without sacrificing ease of access or product preservation quality standards.
  • Evaluated supplier performance regularly, ensuring that contracts were fulfilled in a timely and cost-effective manner while maintaining the highest possible quality standards for merchandise items received.
  • Increased sales revenue with strategic merchandise placement and effective visual merchandising techniques.

Petsmart

Shift Manager
10.2019 - 01.2020

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Petsmart

Cashier
07.2019 - 10.2019

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Burger King

Cashier
03.2018 - 01.2019

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Harris Teeter

Cashier
07.2017 - 11.2017

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Central Piedmont Community College
, Charlotte, NC

Associate Of Applied Science from Veterinary Science

Hawthorne Academy High School
, Charlotte, NC

High School Diploma
06.2019

Skills

  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration
  • Sanitation procedures
  • Infection control
  • Vacuuming and sweeping
  • Chemical handling
  • Hazardous chemical training
  • Mopping and sweeping
  • Dusting furniture
  • Vacuuming
  • Room preparation
  • Waste removal
  • Equipment inspection
  • Floor scrubber machines
  • Quality control guidelines
  • Building maintenance
  • Window cleaning
  • Physical stamina
  • Sorting and washing laundry
  • Waste management
  • Chemical mixing
  • Supply management
  • Laundry services
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Restroom sanitation
  • Workplace safety compliance
  • Sterilization techniques
  • Trash removal
  • Furniture arrangement
  • Carpet cleaning techniques
  • Storage area organization
  • Hazardous chemical handling
  • Environmental sanitation
  • Spill containment techniques
  • Floor maintenance
  • Cleaning schedule adherence
  • Cleaning equipment operation
  • Linen handling
  • Waxing and buffing
  • Biohazard management
  • Schedule and task management
  • Linen laundering
  • Soiled linen removal
  • OSHA safety compliance
  • Strong work ethic
  • Organizational skills
  • Sweeping and mopping
  • Conscientious and Detail-oriented
  • Decision-making
  • Adaptable and flexible
  • Productivity and time management
  • Flexible schedule
  • Biohazard disposal
  • Checklists and recordkeeping
  • Relationship building
  • OSHA compliance
  • Safety standards and protocols
  • Quality control
  • Communication and interpersonal skills
  • Heavy lifting
  • Work orders
  • Fixture cleaning and polishing
  • Stainless steel polishing
  • Supply inventory management
  • Trash collection and removal
  • Restroom servicing
  • Laundry management
  • Minor repairs
  • Floor polishing and buffing
  • Furniture moving
  • New employee training
  • Team building
  • Trash collection
  • Basic mathematics
  • Carpet steaming and shampooing
  • HAZMAT training
  • Facilities maintenance
  • Damage prevention
  • Painting and plastering
  • Insecticide spraying
  • Administrative support
  • Special event preparation
  • Maintaining building security
  • Laundry operations
  • Conflict resolution
  • Commercial equipment operations

Timeline

Environmental Services Housekeeper

Wake Forest Baptist Hospital
01.2024 - 11.2024

Host

The Waterman Group
05.2022 - 10.2023

Courier

Innovative Courier Solutions
11.2021 - 06.2022

Insurance Agent

TTEC
10.2021 - 05.2022

Merchandise Inventory Leader

Petsmart
01.2021 - 08.2021

Shift Manager

Petsmart
10.2019 - 01.2020

Cashier

Petsmart
07.2019 - 10.2019

Cashier

Burger King
03.2018 - 01.2019

Cashier

Harris Teeter
07.2017 - 11.2017

Central Piedmont Community College

Associate Of Applied Science from Veterinary Science

Hawthorne Academy High School

High School Diploma
Tatyana Anderson