Tatyana Asbury
Williamsburg,VA
Summary
Adept at de-escalation and mental health support, I leveraged these skills at Eastern State Psychiatric Hospital to enhance patient care and safety. My approach, blending efficiency optimization with compassionate teamwork, significantly improved patient outcomes. This blend of hard and soft skills underscores my commitment to excellence in challenging environments.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Eastern State Psychiatric Hospital
05.2024 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients..
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
Line Cook
Lovells Place
10.2022 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
Production Coordinator
Owens & Minor
10.2023 - 05.2024
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Liaised with production manager, suppliers and vendors to support production needs.
- Coordinated with multiple departments to ensure timely procurement of materials, leading to on-time project completions.
Warehouse Worker
Owens & Minor
10.2023 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Optimized storage space, rearranging items to better utilize available square footage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Cashier Trainer
Pierces Pitt Bar-b-que
04.2022 - 02.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Operated POS system to complete cash, credit and check transactions.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Crew Member
Burger King
03.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Warhill High School
Williamsburg, VA06-2021
Skills
- De-escalation strategies
- Mental health support
- Conflict resolution
- Crisis handling
- Workflow coordination
- Efficiency optimization
- Attention to detail
- Picking and packing
- Team collaboration
- Cleaning and organizing
Timeline
Behavioral Health Technician
Eastern State Psychiatric Hospital
05.2024 - Current
Production Coordinator
Owens & Minor
10.2023 - 05.2024
Warehouse Worker
Owens & Minor
10.2023 - 05.2024
Line Cook
Lovells Place
10.2022 - 06.2024
Cashier Trainer
Pierces Pitt Bar-b-que
04.2022 - 02.2023
Crew Member
Burger King
03.2019 - 03.2020
High School Diploma -
Warhill High School
Similar Profiles
Justin EzeonuJustin Ezeonu
RN at Eastern State Psychiatric HospitalRN at Eastern State Psychiatric Hospital
Alberta RobinsonAlberta Robinson
DSA III at Eastern State Psychiatric HospitalDSA III at Eastern State Psychiatric Hospital
Louise TaylorLouise Taylor
Substance Use Coordinator Admission Residential Treatment Program at VA Richmond McGuire HospitalSubstance Use Coordinator Admission Residential Treatment Program at VA Richmond McGuire Hospital