Tatyana Cousins
Lakewood,CO
Summary
Dynamic professional with a proven track record at Empower, excelling in innovation management and client relations. Spearheaded policy implementation and operational improvements, significantly enhancing efficiency. Expert in financial reporting and risk management, adept at driving change and achieving ambitious goals. Collaborated effectively across departments to optimize workflows and maintain compliance standards.
Overview
8
8
years of professional experience
Work History
Senior Specialist – Operations Support Service
Empower
04.2022 - Current
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Followed all company policies and procedures to deliver quality work.
Coordinator - Plan Document Services
Empower
08.2019 - 04.2022
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Customer Service and Disbursement Processor
Empower
11.2018 - 07.2019
- Received and reviewed incoming documents and materials.
- Processed requests according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
Disclosure Desk Specialist- Compliance
American Financing
10.2016 - 10.2018
- Prepared loan estimate with new loan application and sent initial disclosures.
- Partnered with others in compliance department and in business units to fix and improve issues.
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Managed company disclosure timelines to maintain delivery standards and timetables.
Education
Graduate Certificate - Project Management
Colorado Sate University Global
Aurora, CO04-2024
Bachelor of Arts - Liberal Arts And Sciences
Colorado State University
Fort Collins, CO12-2002
Skills
- Innovation management
- Financial reporting
- Risk management
- Client relations
- Expert in Microsoft Excel
- Team collaboration
- Operational enhancement
Timeline
Senior Specialist – Operations Support Service
Empower
04.2022 - Current
Coordinator - Plan Document Services
Empower
08.2019 - 04.2022
Customer Service and Disbursement Processor
Empower
11.2018 - 07.2019
Disclosure Desk Specialist- Compliance
American Financing
10.2016 - 10.2018
Graduate Certificate - Project Management
Colorado Sate University Global
Bachelor of Arts - Liberal Arts And Sciences
Colorado State University
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