Tatyana Hill
Atlantic City
Summary
My name is Tatyana Hill. I have worked as a cashier in a jewelry store, i have worked in numerous hair salons, i have worked in tropicana casino as a marketing operator, security guard, security specialist and security dual rate supervisor. I draw and write and host art events. I learn quickly and can type very fast. I am good at multi-tasking and have surveillance experience as well. I can work well in a fast pace environment and have had Cpr training, narcan certification as well as a letter of commendation. I graduated high school with a high school diploma after studying tv/film/animation for four years. Following finishing high school i went to Jolie Academy to study cosmetology.
Overview
7
7
years of professional experience
Work History
Telecommunications Operator
City Of Atlantic City
01.2023 - Current
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Answer emergency/ non emergency lines for the Police department
- Coordinate with other departments.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Typing on the computer constantly throughout the day.
- 911 operator/ Police dispatch/ Fire dispatch.
Security Specialist/ Dual Rate Supervisor
Tropicana Casino And Resort
01.2019 - 12.2021
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- This position required alot of typing on the computer
- This position required me to be in the command post on the cameras if i was not a report writer or supervisor that day.
- Administered narcan and performed cpr when needed.
- Surveillance cctv and investigated issues within the casino floor as well as the hotel rooms or clubs stores or restaurants.
Marketing Operator
Tropicana Casino
08.2017 - 01.2019
- This position required me to be in numerous settings throughout the day
- Typing on the computer constantly
- I worked for the promotion booth as well as the players clubs handling the players cards/comps/speaking with casino hosts.
- Collaborated with other departments to optimize production workflows.
Education
Cosmetology - Cosmetology
Jolie Academy
Northfield, NJ08.2017
High School Diploma -
Chartertech Highschool For The Performing Arts
Somerspoint Nj06.2016
Skills
- Working in a busy setting/ multi-tasking
- Typing/ report writing
- Call Routing
- supervisor experience
- Surveillance cctv
- marketing
- cosmetology
- drawing
- writing
- using multiple computers at one time
Timeline
Telecommunications Operator
City Of Atlantic City
01.2023 - Current
Security Specialist/ Dual Rate Supervisor
Tropicana Casino And Resort
01.2019 - 12.2021
Marketing Operator
Tropicana Casino
08.2017 - 01.2019
Cosmetology - Cosmetology
Jolie Academy
High School Diploma -
Chartertech Highschool For The Performing Arts
Similar Profiles
Nafis HamiltonNafis Hamilton
Anti-Violence Specialist at City Of Atlantic CityAnti-Violence Specialist at City Of Atlantic City
Samm D'AMORESamm D'AMORE
Intern at City Of Atlantic CityIntern at City Of Atlantic City
Brian NorwoodBrian Norwood
Property Manager at Atlantic City Housing AuthorityProperty Manager at Atlantic City Housing Authority