Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Hughes

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Intake Coordinator

Trustmark Companies
07.2023 - Current


  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.

Service Advocate

Florida Blue
08.2021 - 07.2023
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored customer feedback and identified areas of improvement.

Collections Agent

SelectQuote
12.2020 - 05.2021
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Education

Texas Tech University
Lubbock, TX
03.2023

United Christian Academy
Houston, TX
05.2018

Skills

  • Patient Advocacy
  • Medical Terminology
  • Scheduling Appointments
  • Insurance Verification
  • Credit and Collections
  • Multitasking

Timeline

Intake Coordinator

Trustmark Companies
07.2023 - Current

Service Advocate

Florida Blue
08.2021 - 07.2023

Collections Agent

SelectQuote
12.2020 - 05.2021

Texas Tech University

United Christian Academy

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Tatyana Hughes