Umika MILES
Columbus,GA
Summary
Talented Intake Specialist offering 5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Everise
01.2021 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
Scheduler
Everise
09.2019 - 01.2021
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Certified Nursing Assistant
Phenix City Healthcare
02.2017 - 01.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Columbus,GA12.2014
Skills
- Multi-Line Phone Systems
- Patient Scheduling
- Inventory Management
- Appointment Scheduling
- Customer Service
- Patient Advocacy
- Scheduling Appointments
- Critical Thinking
- Medical Terminology
Timeline
Intake Coordinator
Everise
01.2021 - Current
Scheduler
Everise
09.2019 - 01.2021
Certified Nursing Assistant
Phenix City Healthcare
02.2017 - 01.2021
Bachelor of Science - Healthcare Administration
University of Phoenix
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