I’m a hard worker, quick learner, with patience, and a charming personality. I’ve been working pretty much all of my life. I have experience in working with customers, patients, doctors, nurses, vendors, and business owners. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Everyone I come across compliments me for my positive attitude, hard work, and smile. You won’t regret having me apart of your team.
Overview
10
10
years of professional experience
Work History
Healthcare Device Technician
Heritage Environmental Services LLC
Charlotte , NC
08.2019 - Current
Recycled medical devices throughout several hospitals.
Packed boxes to recycle materials.
Drove far distances between SC and Appalachian Mountains.
Performed routine maintenance on vehicles including oil changes and tire rotations.
Took classes to keep my badge up to date.
Routine check ups for hospital safety.
Put in orders for supplies.
Downloaded apps to input data.
Followed safety practices to safeguard against injury and damage to property.
Maintained records of repairs, calibrations, and tests performed on equipment.
Filled out work orders, repair logs and maintenance plans to document work completed.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Followed safety guidelines and wore protective gear.
Sales Associate
Home Depot
Winston-Salem, NC
04.2016 - 08.2019
Handled customer complaints in a professional manner.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Learned the painting station, which included mixing the proper amounts of pigment for the perfect color.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Upsold additional items based on customer interests and needs.
Built and maintained relationships with peers and upper management to drive team success.
Conducted product demonstrations to highlight features and benefits.
Maintained cleanliness of store environment including floors, windows, displays.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Prepared merchandise for purchase or rental.
Maintained records related to sales for store management.
Handled returns and exchanges according to company policies.
Processed transactions using a point-of-sale system.
Cleaned shelves, counters and tables to maintain organized store.
Conducted inventories on a regular basis to track stock levels.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers to determine wants or needs.
Maintained up-to-date knowledge of store merchandise and policies.
Direct Support Associate
RHA Health Services LLC
High Point, North Carolina
01.2019 - 05.2019
Contacted medical providers on behalf of clients to follow up on appointments.
Participated in staff meetings to review goals and objectives for individual clients as well as overall program operations.
Managed the configuration and setup of customer accounts and systems.
Bathed patients
Created lesson plans for specified needs of nonverbal patients.
Clothed patients
Drive patients on a minibus to and from class.
Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Developed individualized plans for each client based on their specific needs.
Assisted clients with shopping, meal preparation, personal hygiene, medication administration, leisure activities, and transportation needs.
Kids Zone
Rhino Sports
Winston-Salem, North Carolina
05.2016 - 06.2016
Utilized problem solving skills to resolve conflicts between children in a professional manner.
Sold tickets to customers/manned the cashier station.
Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Booted unruly and potentially endangering patrons from rides and amusement park.
Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Performed daily opening, closing duties including setting up, breaking down activity stations and preparing supplies for upcoming day's activities.
Facilitated positive interactions between children while supervising them in a fun learning atmosphere.
Established and maintained safe play environment for children.
Worked collaboratively with other team members to provide quality programming experiences for children attending the facility.
Provided customer service to families regarding activities, events, and services offered at the Kid Zone.
Attended staff meetings regularly to stay informed about changes in policy or procedure.
Conducted regular safety inspections of equipment and facilities to ensure a safe environment for kids.
Sales Associate
Rack Room Shoes Inc.
Winston-Salem, NC
05.2015 - 04.2016
Handled customer complaints in a professional manner.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Upsold additional items based on customer interests and needs.
Engaged customers in friendly, professional dialogue to determine needs.
Organized stockroom shelves according to size, color or style.
Adhered to company initiatives and achieved established goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.