Tatyana Lawrence
Westchester,IL
Summary
Highly motivated and willing to learn with a strong background in retail, hospitality, customer service, and many more. Skilled in many things as well such as problem solving and handling any problems with customers professionally and with empathy. Having the ability to work in fast paced environments and catch on quickly. Eager to bring a positive mindset, strong work ethic, and a commitment to delivering excellent costumer experiences to my next job experience.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Sales Associate
Walmart
11.2022 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Server/Fast Food Worker
Jimmy Johns Gourmet Subs
01.2018 - 08.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
Sales Associate
Marshall’s
08.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CNA
West Suburban Hospital
01.2019 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High School Diploma -
Proviso West High School
Hillside, IL05.2018
Skills
- De-escalation techniques
- Keen observer
- Security operations experience
- Communication
- Reliability
- Adaptability to new systems
- Customer service
- Incident reporting
- Organization and multitasking
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Sales Associate
Walmart
11.2022 - 11.2023
Sales Associate
Marshall’s
08.2020 - 04.2022
CNA
West Suburban Hospital
01.2019 - 01.2020
Server/Fast Food Worker
Jimmy Johns Gourmet Subs
01.2018 - 08.2022
High School Diploma -
Proviso West High School
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