Summary
Overview
Work History
Education
Skills
Timeline
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Taty'Ana Mayfield

Taty'Ana Mayfield

Los Angeles,CA

Summary

Dynamic professional with a proven track record in event logistics management and exceptional customer service, notably with THE CONNECT. Excelled in creating memorable visitor experiences and streamlining communication for efficiency. Skilled in innovative thinking and effective collaboration, adept at enhancing guest satisfaction and operational success.

Overview

5
5
years of professional experience

Work History

Event Staff/Customer Service Representative

THE CONNECT
06.2022 - Current
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.

Reservationist/ Dispatcher

Motev Transportation LLC
04.2022 - Current
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
  • Collaborated with team members to ensure seamless guest experiences from booking through checkout.
  • Streamlined reservation processes for increased accuracy and reduced errors.

Personal Assistant

Swanick Fine Art
08.2020 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

Master of Arts - Makeup Artistry

Cosmix School of Makeup Artistry
Fort Lauderdale, FL
05-2020

High School Diploma -

Hollywood High School
Hollywood, CA
06-2019

Skills

  • Effective Collaboration
  • Event Logistics Management
  • Visitor Experience Management
  • Integrated Brand Marketing
  • Culinary Service Skills
  • Innovative Thinking
  • Enthusiastic Disposition

Timeline

Event Staff/Customer Service Representative

THE CONNECT
06.2022 - Current

Reservationist/ Dispatcher

Motev Transportation LLC
04.2022 - Current

Personal Assistant

Swanick Fine Art
08.2020 - Current

Master of Arts - Makeup Artistry

Cosmix School of Makeup Artistry

High School Diploma -

Hollywood High School

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Taty'Ana Mayfield