Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatyana Obando

Houston

Summary

Detail oriented and results-driven professional with a solid background in customer service, data entry, and
administrative support. Recognized for the ability to manage high volumes of data with accuracy, maintain strict
confidentiality, and communicate effectively in fast paced environments. Proven track record of resolving client issues,
enhancing operational efficiency, and supporting team success. Adaptable, reliable, and committed to delivering high-
quality service with a strong focus on professionalism and continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

CVS Health
11.2021 - 12.2024
  • Verified and reviewed high volumes of data for accuracy in internal systems.
  • Maintained confidentiality of sensitive information while adhering to tight deadlines.
  • Collaborated with colleagues to enhance data consistency and improve processes.
  • Assisted with data validation and cleanup activities to uphold database integrity.

Healthcare Customer Service Representative

BroadPath Healthcare Solutions
09.2019 - 10.2021
  • Provided exceptional customer service by resolving billing, prescription, and account-related issues.
  • Explained medical plan benefits to members and coordinated with pharmacies and healthcare providers.
  • Maintained detailed records of all communications and ensured HIPAA compliance.
  • Demonstrated effective problem-solving and communication in a high-volume call center environment.

Teacher Assistant

My Quest Montessori
05.2018 - 08.2019
  • Facilitated classroom management to foster a clean and engaging educational environment.
  • Assisted lead teachers in lesson planning, activity development, and child supervision.
  • Ensured adherence to childcare standards while maintaining open communication with parents.

Education

Property Management Certification -

Houston Community College
Houston, TX

Skills

  • Technical Skills
  • - Microsoft Word & Excel
  • - Data Entry (30 WPM)
  • - Clerical and Administrative Support
  • Customer Service Skills
  • - Customer Service
  • - Conflict Resolution
  • - Active Listening
  • - Empathy and Patience
  • - Call Center Support
  • - Complaint Handling and Resolution
  • - Attention to Detail
  • - Multitasking
  • - CRM Software Familiarity
  • - Team Collaboration
  • - Adaptability and Flexibility

Certification

  • - CPR Certification
  • - First Aid Certification

Timeline

Data Entry Clerk

CVS Health
11.2021 - 12.2024

Healthcare Customer Service Representative

BroadPath Healthcare Solutions
09.2019 - 10.2021

Teacher Assistant

My Quest Montessori
05.2018 - 08.2019

Property Management Certification -

Houston Community College

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