Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tatyana Richardson

Tatyana Richardson

Collierville,TN

Summary

With a proven track record at CSL Plasma, I excel in patient care and venipuncture, ensuring high accuracy and compassionate communication. My expertise in specimen handling and problem-solving abilities have significantly enhanced patient satisfaction and operational efficiency. Skilled in both technical procedures and customer service, I consistently achieve positive outcomes in high-stress environments. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2022
2022
years of professional experience
1
1
Certification

Work History

Phlebotomist

CSL Plasma
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Medical Assistant

Midsouth Pain & Surgery Center
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Caregiver

Faith Living & Caregiving
10.2021 - 02.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service Representative

Army Guys Trucking
01.2019 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Diploma - Medical Assistant

Concorde Career College
Southaven, MS
12.2023

Skills

Venipuncture

Order of draw

Patient Care

Specimen handling

Patient confidentiality

Venipuncture Expertise

Communication abilities

Patient support

Customer Service

Problem-solving abilities

Data Entry

Call center experience

Computer Proficiency

Certification

  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).

Timeline

Caregiver

Faith Living & Caregiving
10.2021 - 02.2022

Customer Service Representative

Army Guys Trucking
01.2019 - 09.2021

Phlebotomist

CSL Plasma

Medical Assistant

Midsouth Pain & Surgery Center

Diploma - Medical Assistant

Concorde Career College

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Tatyana Richardson