Tatyana Smith
Detroit
Summary
Experienced Customer Service Agent with a strong background in client-facing roles. Digital Ambassador at Bank of America, specializing in client education, digital platform assistance, and problem-solving. Store Manager for a retail store, demonstrating ability to improve customer satisfaction and streamline operations. Encouraging manager and analytical problem-solver, skilled in team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills consistently contribute to positive outcomes. Possesses independent decision-making skills and sound judgment, positively impacting company success. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Store Manager
Culture Detroit
01.2022 - 02.2024
- Implemented service improvement strategies that elevated customer satisfaction levels
- Managed inventory with high accuracy, optimizing stock levels and operational performance
- Resolved customer issues to enhance client relations and uphold service quality standards
- Collaborated with team members to streamline daily operations and communication
Crew member/Cashier
Jersey Mike's Subs
04.2023 - 09.2023
- Educated customers on menu items, product ingredients, and nutritional values
- Performed cashier duties such as taking orders and processing payments
- Restocked kitchen supplies including food products and utensils
- Followed all safety guidelines regarding operating equipment such as slicers, fryers, and ovens
Order Picker
Amazon
10.2021 - 01.2022
- Utilized scanning technology to process orders, contributing to the efficient preparation
- Adhered to safety protocols during all operational procedures, maintaining compliance with regulatory standards
- Retrieved merchandise from assigned areas, leveraging equipment to transport goods
- Employed manual dexterity and visual coordination in the execution of order fulfillment tasks
- Collaborated with team members to complete picking tasks quickly and efficiently.
Digital Ambassador/ Lobby leader
Bank of America
12.2020 - 09.2021
- Assisted clients in navigating and utilizing digital banking platforms for effective account management
- Welcomed and efficiently directed customers to appropriate services tailored to their individual needs
- Educated clients on available banking products, ensuring informed decision-making
- Demonstrated effective time management skills ensuring comprehensive assistance across multiple tasks
Education
High School Diploma -
Communications & Media Arts High School
Detroit, MI06.2020
Skills
- Active Listening
- Data Entry
- Time Management
- Customer service
- Microsoft Word Programs
- Operational budgeting
- Store operations oversight
- Hourly shift management
- Promotional planning
- Employee scheduling
- Team building
- Inventory management
- Employee training
- Friendly and positive
Timeline
Crew member/Cashier
Jersey Mike's Subs
04.2023 - 09.2023
Store Manager
Culture Detroit
01.2022 - 02.2024
Order Picker
Amazon
10.2021 - 01.2022
Digital Ambassador/ Lobby leader
Bank of America
12.2020 - 09.2021
High School Diploma -
Communications & Media Arts High School
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