Tatyana Smith
Hartford,CT
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Marketing Specialist
Bowen Marketing
2015.09 - 2017.10
- Conducted market research to identify trends and customer preferences.
- Developed content for social media campaigns to enhance brand engagement.
- Analyzed campaign performance metrics to refine marketing strategies.
- Collaborated with team members to design marketing materials aligned with brand guidelines.
PCA
Companions and Home Helpers
2019.05 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored patient health, reporting changes to healthcare team promptly.
- Documented patient care accurately in electronic health records, ensuring compliance with standards.
- Maintained cleanliness and safety in patient areas, adhering to infection control protocols.
Operations Dispatch Lead
Veyo Logistics Transportation
2017.11 - 2020.10
- Coordinated transportation schedules to optimize route efficiency and reduce delays.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Communicated effectively with drivers to relay instructions and provide support.
- Managed documentation and records for dispatch activities to ensure compliance with regulations.
Head Infant/Toddler Teacher
Cozy Blanket Daycare/Swaddle Joy Night and Daycare
2013.06 - 2017.08
- Engage young children in learning activities
- Developed and implemented engaging lesson plans for toddlers, fostering early childhood learning.
- Monitored and assessed children's developmental progress, adapting activities to individual needs.
- Managed classroom resources efficiently, supporting a well-structured learning space.
Loss Prevention Representative
Macys Department Store
2015.09 - 2017.11
- Implemented loss prevention strategies, reducing instances of theft and improving overall store security.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and training store personnel.
- Reduced theft incidents by implementing comprehensive loss prevention strategies and monitoring systems.
Education
High School Diploma -
East Hartford High School
East Hartford, CT2015-06
Skills
- Social media management
- Digital marketing
- CCTV systems
- Customer service
- Data entry
- Behavioral management
- Dementia care
Certification
- Nomination for National Academy of Future Physicians and Medical Scientists Award of Excellence: 2014
- Administrative Medical Assistant: June 2021
- Security Guard Card: Active March 2022
Timeline
PCA
Companions and Home Helpers
2019.05 - Current
Operations Dispatch Lead
Veyo Logistics Transportation
2017.11 - 2020.10
Marketing Specialist
Bowen Marketing
2015.09 - 2017.10
Loss Prevention Representative
Macys Department Store
2015.09 - 2017.11
Head Infant/Toddler Teacher
Cozy Blanket Daycare/Swaddle Joy Night and Daycare
2013.06 - 2017.08
High School Diploma -
East Hartford High School