Tatyana Williams
DC/MD
Summary
Organized and Reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
MedStar Health
09.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
Anesthesia Technician
MedStar Georgetown University Hospital
09.2023 - 09.2024
- Maintained sterile anesthesia supplies within expiration date.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Increased efficiency in the operating room by promptly preparing and customizing anesthesia delivery systems as required.
Administrative Assistant (Anesthesiology)
MedStar Health
07.2021 - 09.2023
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducted patient intake interviews, recording and documenting relevant information.
Geriatric Nursing Assistant
Complete Care
02.2021 - 07.2021
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
- Educated family members on caregiving best practices, ensuring continuity of care upon discharge from the facility.
Delivery Dispatcher
Amazon Prime Products
02.2020 - 02.2021
- Contributed to company safety initiatives by promoting adherence to regulations among drivers.
- Collaborated with management to develop strategies for improving overall delivery performance.
- Streamlined dispatch processes by identifying inefficiencies and implementing improvements where necessary.
- Liaised with other departments to ensure seamless coordination of order fulfillment activities.
- Maintained accurate records of dispatched orders, tracking details, and customer information for future reference.
Education
Associates in Business Administration -
College of Southern Maryland
11-2027
Skills
- Scheduling expert
- Medical terminology proficiency
- Medical office management
- Multi-line phone operations
- Critical thinking
- Professional telephone etiquette
- Positive attitude
- Clinical and administrative support
- Microsoft Effecient
- Multitasking and organization
Icon
Certification
-CPR/Basic Life Support
-Certified Nursing Assistant
Timeline
Patient Service Coordinator
MedStar Health
09.2024 - Current
Anesthesia Technician
MedStar Georgetown University Hospital
09.2023 - 09.2024
Administrative Assistant (Anesthesiology)
MedStar Health
07.2021 - 09.2023
Geriatric Nursing Assistant
Complete Care
02.2021 - 07.2021
Delivery Dispatcher
Amazon Prime Products
02.2020 - 02.2021
Associates in Business Administration -
College of Southern Maryland
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