BERSABEH GEBREMESKEL
Bedford
Summary
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Centerwell home health
Grapevine, Texas
11.2020 - Current
- Manages schedules for all patients. Directly responsible for scheduling home health visits and communicating with field staff, patients/caregivers/family and physicians to maintain proper patient care coordination and continuity of care.
- Conduct new patient paperwork and makes new member’s charts and communicate with sales and physician about order and patient information.
- Prepare weekly Agent Schedules. Performs review of weekly schedule for productivity / geographic issues to ensure proper distribution.
- Edits schedules for field staff calling in sick to ensure patients are reassigned timely.
- Maintain client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
- Assists with internal transfer of patients between branch offices.
- Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination.
- Accumulating admissions and intake information.
- Communicate with physicians about orders and patient progress information.
- Led cross-functional meetings to align team objectives with organizational goals, improving overall workflow efficiency.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Home Health Manager
Triumph Health Care Services
Houston, Texas
01.2015 - 10.2020
- Manage and coordinate all administrative details of Home Health. Supervise and Evaluate performance of nurses, personal care attendants, office staff, and new hires.
- Coordinate, and implement government Policies to ensure Quality of Care and safety.
- Work with employees for feedback that supports organizational efforts to improve quality of services and patients satisfaction. And link patients to social services programs and entitlement such as transportation assistance and Meals on wheels.
- Assure the Health Care Agency is financially sound and generates revenue by ensuring all claims are submitted and paid in timely manner.
- Successfully Perform Medical Billing and coding with strong background in ICD 9 and 10, CPT and HCPCS. Remarkable interpersonal and communication skills with matchless ability to verify and forward patient’s medical insurance claims based on coded medical diagnostic data.
Reservation and Communication/ Gift Shop Sales
Four Seasons Hotel
Houston, Texas
03.2008 - 12.2017
- Managed document flow, filing and Fax Inquiry
- Answered and processed all incoming/outgoing guest and in-house calls.
- Forward messages and faxes as needed to guests and various departments.
- Managed Client registration and Complaints.
- Fulfilled Cashier and Customer Services Duties.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Compliance Assistant/ Home Health Specialist
Central Care Community Health Center
Houston, Texas
05.2013 - 01.2015
- Assisted the Chief Compliance Officer in the development and revisions of procedures to implement the Center’s policies effectively.
- Analyzed data and provided Performance Improvement Reports to various departments, committees, and the Board of Directors for their considerations.
- Under the guidance of a senior staff member ensured employees in all departments adhere to laws and regulations as well as industry practices while performing their duties.
- Assisted and prepared facility for Accreditation by Site Visiting Agency.
- Daily examined the individual patient's primary care information chart that reflects the visits by nurses, physical therapists, speech therapists, and occupational therapists.
- Conducted thorough reviews of documentation to verify accuracy and completeness in compliance reporting.
Education
Bachelors - Healthcare Administration
Texas Southern University
Houston, Texas05.2013
Skills
- Patient & Family Support
- Staff Evaluation
- Extensive Knowledge of CMS Regulations,OASIS,Coding and Plan of Care Requirement
- HIPPA Compliance Expert
- Analyzer/Researcher
- Time Management
- Team Coordination & Leadership
- Decision Making & Problem Solving
- Highly Organized
- Microsoft Word
- PowerPoint
- Excel spreadsheet management
Certification
- Certified Revenue Cycle Specialist
- AAHAM: American Association of Healthcare Administrative Management
- July 2020
Training
- Administrative Assistant-Internship
- Assisted in revising/compiling job descriptions, training checklist, and competencies.
- Assisted in the tallying of patient satisfaction surveys and reporting results.
- Assisted in revision of the following manuals; Human resources, Performance Improvement, Employee Handbook, Risk Management, Environment of Care.
- Jan. 2013- May 2013
Timeline
Patient Service Coordinator
Centerwell home health
11.2020 - Current
Home Health Manager
Triumph Health Care Services
01.2015 - 10.2020
Compliance Assistant/ Home Health Specialist
Central Care Community Health Center
05.2013 - 01.2015
Reservation and Communication/ Gift Shop Sales
Four Seasons Hotel
03.2008 - 12.2017
Bachelors - Healthcare Administration
Texas Southern University