Tatyana Williams
Montgomery
Summary
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
Baptist South Medical Center
Neurosurgery
08.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Improved office organization by maintaining accurate patient records and filing systems.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
Laboratory Phlebotomist
CSL Plasma Center
Atlanta Highway
01.2022 - 06.2024
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
Call Representative
Carelon
Atlanta, GA
02.2020 - 01.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Education
Associate of Applied Science - Medical Assistant
Trenholm
Montgomery Al 05-2021
Skills
- Medical office procedures
Timeline
Medical Assistant/Receptionist
Baptist South Medical Center
08.2024 - Current
Laboratory Phlebotomist
CSL Plasma Center
01.2022 - 06.2024
Call Representative
Carelon
02.2020 - 01.2022
Associate of Applied Science - Medical Assistant
Trenholm
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