Tatyana Williams
Montgomery,US
Summary
Dynamic Medical Assistant with extensive experience at Baptist Health Neurological Clinic, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient phlebotomy techniques. A reliable team player committed to maintaining HIPAA compliance and fostering positive relationships in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baptist Health Neurological Clinic
Montgomery Al
08.2024 - 04.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
CSL Plasma Center
Montgomery Al
03.2023 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
Emg Tech / Medical Assistant
Jackson Hospital and Clinic
Montgomery, AL
11.2021 - 02.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Customer Service Representative
Carelon
Remote
01.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associates In Applied Science - Medical Assisting
Tenfold Technical College
Montgomery Al 08.2021
Jefferson Davis School
Montgomery Al 05.2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
Certification
Bsl , cpr certifications
Timeline
Medical Assistant
Baptist Health Neurological Clinic
08.2024 - 04.2025
Phlebotomist
CSL Plasma Center
03.2023 - 07.2024
Emg Tech / Medical Assistant
Jackson Hospital and Clinic
11.2021 - 02.2023
Customer Service Representative
Carelon
01.2018 - 11.2021
Associates In Applied Science - Medical Assisting
Tenfold Technical College
Jefferson Davis School