TATYANAH GRANT

• Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
• Bid on potential clients by negotiating contact pricing
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Completed weekly payroll for company employees, managed schedules and enforced policies.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Established team priorities, maintained schedules and monitored performance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Trained new employees on getting acquitted with the Guidewire, Lotus Notes, and claims guidelines
• Maintained organized claim files in Guidewire system
• Accessed policies in Lotus Notes
• Verified insurance claims and determined fair amount for settlement.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Obtained and reviewed invoices and diagnostics from repair companies to determine coverage based on the insured's policy
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• 100% monthly closure rate
• Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
• Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
• Drafted and finalized final coverage decision letters
• Communicated final coverage decision with clients and policyholders based on the client's claims guidelines

• Trained new employees on getting acquitted Atlas and OPIQ system.
• Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
• Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
• Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
• Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
• Referred extreme cases to Special Investigation Unit (SIU) for further review.
• Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
• Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
• Supported company growth initiatives by participating in special projects or cross-functional teams as needed.
• Award, Department Top Performer Award, and Most Overtime Worked Award
• Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.

Trained new employees on getting acquitted with each client’s settlement guidelines including Sprint, Verizon, T-Mobile, Cox Communications, Comcast, and AT&T.

• Maintained high volume of calls and met demands of busy and productive group.
• Collected on delinquent accounts to reduce overdue balances ranging from $500-$6,000.
• Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
• Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
• Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
• Achievements: Rookie of the month, multiple All Star rewards for achieving the highest collected tier goal

• Negotiated delinquent credit card accounts for Bank of America
• Investigated disputed charges by obtaining detailed records from Bank of America customer service agents
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
• Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
• Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
• Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.

• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.