Tatyania Stromas
Pinson,AL
Summary
Customer service oriented professional backed by patient care industry experience. Able to deal effectively with all levels of hospital personnel and consumers with good communication skills. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
5
5
years of professional experience
Work History
MAC Specialist
MAC Cosmetics
Birmingham, AL
02.2023 - Current
- Selected to train and orient new employees
- Upsell products, accept payments, operated cash register, and stock shelves as needed
- Schedule appointment, apply makeup, and use various techniques to achieve the best final result
- Ensure cleanliness of supplies and equipment and follow standards for sanitation.
Medical Records Assistant
Global Solutions
Atlanta , GA
12.2022 - Current
- Interacted with customers via inbound and outbound calls to answer inquiries and respond to questions
- Provided technical support, updated accounts, and documented customer interactions with high attention to detail
- Communicated in a clear and concise manner and worked effectively as a team member.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Scanned documents into EHR systems according to established protocols.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Assisted with coding medical records using ICD-10 coding standards.
- Provided administrative support to clinical staff as needed.
- Entered patient demographic information into the Electronic Health Records system.
- Processed referrals from primary care physicians and specialists as needed.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
Patient Transporter
University of Alabama (UAB)
Birmingham, AL
04.2020 - 10.2022
- Trained new team members on operational procedures
- Managed incoming and outgoing telephone calls and ensured the safe and timely transport of patients
- Abided by HIPAA guidelines to ensure patient privacy and confidentiality.
Education
Ultimate Medical Academy
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
01.2023
High School Diploma -
Huffman High School
01.2017
Skills
- Customer service skills
- Advanced conflict management
- Multi task
- Proficient problem solver
- Proficient with guidelines and compliance items
- Effective time management
- Proficient in empathy and compassion
Timeline
MAC Specialist
MAC Cosmetics
02.2023 - Current
Medical Records Assistant
Global Solutions
12.2022 - Current
Patient Transporter
University of Alabama (UAB)
04.2020 - 10.2022
Ultimate Medical Academy
Diploma – Medical Administrative Assistant -
Ultimate Medical Academy
High School Diploma -
Huffman High School