Tatyanna Rodriguez
Ocala,FL
Summary
Dynamic and results-oriented professional with a proven track record at Cox Communications, adept at exceeding sales targets through expert relationship building and complex problem-solving. Skilled in staff training and development and significantly enhanced customer satisfaction and operational efficiency. My bilingual capabilities and customer service excellence have consistently fostered positive environments and team collaboration.
Overview
4
4
years of professional experience
Work History
Solution Specialist
Cox Communications
06.2023 - Current
- Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Implemented corrective actions to fix root causes of various issues.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Presented professional image consistent with company's brand values.
Restaurant Manager
Applebee's Grill + Bar
05.2021 - 07.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
West Port High School
Ocala, FL05-2021
Skills
- Relationship building
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Cash handling
- Performance tracking
- Closing techniques
- Bilingual
- Staff training and development
- Complex Problem-solving
- Goal setting
- Project management
Languages
Spanish
Native or Bilingual
Timeline
Solution Specialist
Cox Communications
06.2023 - Current
Restaurant Manager
Applebee's Grill + Bar
05.2021 - 07.2022
High School Diploma -
West Port High School
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